Office Manager

Office Manager

Location: Bishops Stortford, Hertfordshire
Salary: £40,000
Job Type: Permanent, Full-Time, Office Based

Office Manager – About the Client

Our client is a well-established, family-run manufacturing business with an excellent reputation for quality, reliability and outstanding customer service. With a collaborative and supportive culture, they pride themselves on building long-term relationships with both customers and employees.

They are looking for an experienced Office Manager to lead their busy administration function. This is a varied, hands-on leadership role where you'll play a key part in ensuring the smooth day-to-day running of the business.

Office Manager – Details

• Monday to Friday, 8:00am-5:00pm (office based)
• EV Car & opportunity for salary progression following 6 month review
• 25 days holiday + Bank Holidays
• Additional day off for your birthday
• Perkbox benefits
• Annual appraisal including salary and role review
• Supportive, family-run business with a collaborative working environment
• Opportunity to influence processes and drive continuous improvements

Office Manager – Responsibilities

• Lead, support and develop a team of six administrators, providing day-to-day supervision and coaching
• Allocate workloads, monitor priorities and ensure the smooth running of office operations
• Oversee the sales order processing function from receipt through to dispatch
• Act as the main point of escalation for customer service and administrative queries
• Work closely with warehouse, production, logistics and accounts teams to ensure orders progress efficiently
• Support the team with hands-on administration, including order processing and documentation where required
• Monitor outstanding orders, customer requests and delivery schedules
• Maintain accurate administrative systems, reports and customer records
• Identify opportunities to improve processes and implement operational efficiencies
• Ensure high standards of customer service and effective communication across the business

Office Manager – What We're Looking For

• Previous Office Manager or Administration Manager experience
• Experience managing and developing office-based teams
• Strong background in sales order processing and customer service
• Confident handling customer escalations and resolving complex queries
• Excellent organisational skills with the ability to prioritise workloads in a fast-paced environment
• Strong communication skills with the confidence to work across multiple departments
• Proficient in Microsoft Office, particularly Excel, Word and Outlook
• Experience using Sage and Google Workspace would be advantageous
• Experience within manufacturing, logistics or distribution would be beneficial, although candidates from other fast-paced operational environments will also be considered
• A hands-on leadership style with the ability to adapt your approach to different personalities

If you're an experienced Office Manager looking for a varied leadership role where you can make a genuine impact, we'd love to hear from you. Apply today with your most recent CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, acting as an employment agency/business. Your application will be considered alongside others, and we will endeavour to contact you within three working days.

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