Office Manager

Office Manager – Heating & Plumbing Services | South West London (Full-Time, In-Office)

Ever wondered what it's like to be the person everyone on a busy team relies on? This could be it.

We're hiring an Office Manager for a well-established, reputable heating and plumbing services provider in South West London. The team is 16–18+ qualified engineers and around 6 apprentices, all backed by a small, close-knit office — and we're looking for the person who keeps it all running.

No two days look the same here. One minute you're juggling the diary for a full team of engineers, the next you're calming down a customer whose boiler's just packed in, chasing a part, or turning around a quote. If you love being the person who's five steps ahead of the chaos rather than three steps behind it, keep reading.

What you'll be doing

• Coordinating job scheduling and diary management across the engineering team
• Keeping customers in the loop proactively — not just when they chase you
• Owning our CRM (Commusoft): logging jobs, updating statuses, and helping roll out its full functionality across the office and field
• Putting together quotes and following up on proposals
• Ordering parts and coordinating logistics
• Invoicing completed jobs
• Fielding calls and enquiries, and resolving issues calmly and professionally
• Directing engineers to reactive/urgent jobs and re-prioritising on the fly
• Supporting engineers and apprentices with everyday admin and queries

What we're looking for

• Experience in a fast-paced, customer-facing office role within a service industry (B2C essential)
• No plumbing or heating background needed — the technical know-how already sits with the team
• A natural multi-tasker who thrives on staying ahead of a moving workload
• Calm, confident and professional under pressure, with quick-thinking instincts
• Comfortable picking up new systems fast — you'll be central to getting the most out of our CRM
• Strong written and verbal communication skills
• Highly organised, with a sharp eye for detail
• A genuine team player with a can-do attitude

What's on offer

Full training and a proper settling-in period while you learn the ropes, ongoing support from an experienced and long-standing team, and a role that sits right at the heart of the business — where the impact you make is visible from day one.

If this sounds like your kind of busy, we'd love to hear from you.