On-Site IT Support Engineer
CPS Group (UK) Limited
Job Title: On-Site IT Support Engineer (Tech Bar)
Job Type: Contract
Daily Rate: £250 - £300 per day
IR35 Determination: Inside IR35
Location: London (On-Site, Monday-Friday)
Hours: 8 hours per day (shift rotation between 7:30am - 7:30pm)
Start Date: 17/08/2026
CPS Group UK are looking for a customer-focused On-Site IT Support Engineer (Tech Bar) to deliver exceptional face-to-face IT support within a fast-paced enterprise financial services environment.
You'll provide 1st and 2nd Line support to end users, resolving a wide range of hardware, software and workplace technology issues while delivering an outstanding customer experience. Working closely with Service Desk, Infrastructure and other technical teams, you'll take ownership of incidents through to resolution, ensuring service levels are consistently achieved.
This is an excellent opportunity for an experienced IT Support Engineer who enjoys solving technical problems, building relationships with users and working with modern technologies in a collaborative enterprise financial services environment.
Key Responsibilities
* Provide 1st and 2nd Line on-site and remote technical support to users, covering desktops, laptops, printers, mobile devices and business applications.
* Diagnose, troubleshoot and resolve hardware, software and application issues within your technical skill set, escalating more complex issues where appropriate.
* Install, configure and deploy end-user devices, applications and software.
* Prioritise, progress and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) and customer-specific requirements.
* Maintain accurate ticket updates, documenting troubleshooting activity and resolutions within the IT Service Management system.
* Deliver excellent customer service, communicating professionally and effectively with both technical and non-technical users.
* Work collaboratively with Service Desk, Infrastructure and other technical teams to ensure timely incident resolution.
* Support basic network, server and Active Directory administration activities as required.
* Take ownership of assigned incidents through to resolution, keeping users informed throughout the support lifecycle.
Skills & Experience
* Previous experience in a 1st or 2nd Line IT Support, Desktop Support or Tech Bar role.
* Strong IT troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues efficiently.
* Experience supporting Windows 10/11, Microsoft 365, Exchange and Active Directory.
* Knowledge of desktop, laptop and printer hardware, with experience supporting Apple macOS and iOS devices.
* Familiarity with desktop deployment technologies such as SCCM, WSUS and MDT.
* Working knowledge of IT infrastructure support, including basic networking concepts and troubleshooting.
* Experience working within regulated environments, ideally supporting users within financial services or other highly controlled industries.
* Experience working to defined SLAs and operational processes within a customer-focused support environment.
* Excellent communication, organisational and customer service skills, with the ability to build strong relationships with end users.
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