Operational Support Administrator

The Opportunity

Our client is looking for an experienced and proactive Operations Coordinator to join their growing operations team.

This is a varied, hands-on role supporting the wider operations function and working closely with the Head of Operations to ensure customer orders are processed, managed and delivered efficiently and on time.

The successful candidate will play an important role in the day-to-day running of the operation, while also contributing to the development and improvement of processes that will support the company's continued and scalable growth.

We're looking for someone with a genuine "desire to solve" mentality — a person who takes ownership, enjoys finding solutions and can thrive in a fast-paced operational environment.

Key Responsibilities

• Managing customer orders throughout the operational process.
• Responding to customer enquiries regarding existing orders and providing updates on lead times and availability.
• Uploading invoices to retailer portals and supporting the daily customer invoicing process.
• Checking SAP daily for pick-not-shipped items and taking appropriate action.
• Progressing part-ship orders and working with relevant teams to minimise delays.
• Managing courier exception lists and EDI order failures alongside Sales Support.
• Arranging transportation for customer orders, including specialist deliveries where required.
• Liaising directly with couriers regarding late collections, collection times and pallet collections.
• Raising courier claims for lost or damaged shipments.
• Coordinating customer returns, including returns from major retail customers.
• Processing returns charges and ensuring these are accurately recorded in SAP.
• Resolving warehouse queries relating to SAP and WMS systems.
• Administering production orders where multiple items are required to create kits and ensuring these are checked regularly.
• Raising customer return requests through the GRN process and closing expired GRNs.
• Processing supplier invoices and credit notes, liaising with the Purchasing team regarding incoming deliveries.
• Adding supplier invoices and credits to SAP.
• Supporting international shipping activity where required.
• Providing general operational support to the Head of Operations and wider team.

About You

We're looking for someone who can demonstrate:

• 2+ years' experience in an operations, logistics, supply chain or similar role.
• Experience using SAP is highly desirable, although not essential.
• A proven ability to build and maintain strong customer and supplier relationships.
• Excellent written and verbal communication skills.
• The ability to work collaboratively as part of a busy team.
• A self-motivated and proactive approach to work.
• The ability to manage multiple priorities within a varied and fast-paced environment.
• Strong commercial awareness and an ability to understand the bigger operational picture.
• A high level of integrity, reliability and professionalism.
• A practical, problem-solving approach and a willingness to take ownership and see issues through to resolution.

Why Apply?

This is an excellent opportunity for an experienced operations professional to join a growing business where you can make a genuine impact.

You'll be joining a role that offers significant variety, exposure across customer service, logistics, warehouse operations, suppliers, couriers, 3PLs and SAP, with the opportunity to contribute to improving processes as the business continues to scale.

If you're organised, commercially minded and someone who naturally looks for solutions rather than problems, we'd love to hear from you.

Apply today to find out more about this exciting Operations opportunity.