Operations Administrator

Main Duties and Tasks, in no particular order or preference:

• Maintain customer focus. Deal with customer enquiries and sort problems out.
• Maintain work quality and professionalism and represent the Company as it requires, at all times.
• Control costs.
• To carry out the Company’s operations administration for the Sales/Hire department.
• Be involved in the development and evolution of processes to improve administrative performance and quality of output.
• Example tasks:
  • Produce Sales/Hire invoices and arrange transport and customer payments as necessary.
  • Pack and arrange delivery of padlocks and shrouds.
  • Liaise with customers/suppliers regarding issues with transport off or on customer site, missing accessories, broken doors, leaks etc, working to find a commercially sound resolution.
  • Liaise with Depot to create/maintain sound processes for Sales jobs and releases.
  • Deal with all invoice queries in collaboration with Purchase ledger.
  • Assist in all administration duties required for month and year end.
  • Accurately record all container stock movements and allocate to respective invoices.
  • Update all Sales analysis and stock spreadsheets where necessary.
• For all areas of responsibility ensure all goods and services, from wherever and however supplied, are delivered professionally to the satisfaction of customers.
• Carry out any other duties if capable, as requested.
• Undertake required training.

Required skills and experience:

• Confident in all Microsoft packages and other Departmental software.
• Confidence in speaking to customers and suppliers on the phone.
• Accurate data entry and adherence to processes.
• Drive processes through but constantly seeking opportunities to improve them.
• Communication Skills
• Build and Maintaining customer and supplier relationships

Experience in a transport or plant hire environment would be preferrable.