Operations Administrator in Leeds, West Yorkshire

Customer Accounts Team

We're looking for an Operations Administrator to join our Customer Accounts team.

This role is responsible for processing customer account tasks accurately and efficiently. As a regulated financial services business, accuracy, compliance and good customer outcomes are at the heart of what we do.

You'll work closely with internal teams, customers and external partners to ensure a smooth and professional service at every stage.

Key Details

• Pay: £14.51 per hour
• Hours: Monday to Friday, 8:30am - 5:00pm, paid weekly every Friday
• Contract: 12-week temporary assignment
• Opportunity: Potential to become permanent after 12 weeks

What You'll Be Doing

• Processing customer account tasks accurately and within agreed timeframes
• Communicating with customers by phone, email and letter
• Resolving queries at first point of contact where possible
• Handling customer documents and requests with care and precision
• Identifying and supporting vulnerable customers sensitively and in line with FCA guidance
• Recognising and managing complaints in line with company and regulatory procedures
• Escalating more complex issues to senior team members when required
• Completing administrative tasks to a high standard
• Supporting the wider team and contributing to process improvements
• Following all relevant policies, procedures and regulatory requirements

What We're Looking For

• Strong attention to detail
• Clear and confident communication skills
• A team-focused approach
• Ability to manage multiple tasks and adapt to business needs
• Professional and customer-focused mindset
• Willingness to take ownership and deliver high-quality outcomes

If you're organised, motivated, and looking for your next admin role, please apply for the role and we will be in touch.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.