Operations/Contract Supervisor
CBRE Local UK
Role Purpose: To provide an effective management of engineering and general services team staff including
- processes and procedures to ensure client satisfaction and perception. Ensure site compliance with local legislations
- and provide planned and reactive maintenance to site assets. Build close working relationships with key stakeholders
- to ensure smooth service delivery above expectations. Provide support and assistance to Contract Manager with all
- aspects of management processes and contract delivery, manage key suppliers to ensure a professional delivery is
- achieved and all works are conducted professionally. Provide innovation and create organic growth of the service provision.
- Ensure seamless compliance with all statutory regulations regarding all site systems and equipment.
- CBRE LFM's provide local facilities management to many clients within the Southampton region, this opportunity has become available to the progression of a valued and knowledgeable supervisor. The role will support an already established yet continually growing team and gives great opportunity for further development.
Key Responsibilities
- Ensuring the continuous, efficient and effective operation, maintenance and repair of the sites M&E Plant and Equipment and Fabric Services.
- Effectively manage the general services team to provide efficient provision of grounds maintenance, internal planting, reprographics, post, courier and porterage services.
- Liaise with client stakeholders to deliver on time room set ups
- Liaise with client stakeholders to deliver support for both internal and external events
- Management of the CAFM System to ensure staff's performance and monitor service delivery.
- Compliance with and record keeping for CBRE's ISO 9001/14001 Quality Management System and management of the Quality, Health, Safety, waste management + Environment responsibilities on the site.
- Manage, organise and if necessary assist in reactive repairs to the sites M&E systems.
- Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the area team ensuring optimum levels of service delivery are being achieved.
- Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
- Ensure a first-class customer focus within all areas of operational activities and maintain effective relationships with key client contacts.
- First line supervision of Specialist Service Contractors, including permits, induction and signing off and actioning minor works listed on service report sheets in conjunction with the Contract Manager.
- Formulating, Assessing and Validating Risk Assessments and Method Statements.
- Ensure the Client, Customer and Team are 'kept in the loop' through feedback and regular updates
- Actively encourage the M&E team and General Services team to support other business function managed by CBRE at the client site
- Monthly meetings to be held with client to discuss life cycle analysis contract performance
- Recording minutes of meeting from client meetings and team meetings and creating action logs to manage item progression and completion
- Monthly team meetings to be held with onsite team, including toolbox talks
- Attend CBRE QHSE short course when required
- Utilising SI Local to monitor staff's performance and ensure service delivery.
- Manage and arrange training of the engineering and general services team to ensure that staff are competent to undertake works.
- Issue of quotations to client when required via Webquote
- Identify and articulate extra works to generate additional contract revenue
- Operational day to day requirements from client to be managed by Supervisor
- Accessible for out of hours queries / phone calls to assist building operation
- Conducting OP61 & OP63 quality audits on the customer site on a monthly basis and uploading on the QHSE Management Portal
- Liaising with QHSE or Contract Manager when internal audits are conducted
- Responsible for closing out N/Cs following QHSE audits
- Implementation of operational processes to facilitate in efficient operation of the contract
- Assist the contract / business in creating innovative tools or creating new innovative ideas to facilitate the maintenance to the contract.
- Application of organisational policies and procedures.
Technical Requirements
- Qualified Engineer (Mechanical, Electrical or Multi-Skilled)
- Excellent working knowledge of BMS systems (preferably Trend systems)
- Experience in a similar role
- Understanding of building fabric
- Good communicator
- Excellent customer service skills
- Use and Knowledge of MS Applications (Excel, Word, Powerpoint)
- Experience of reprographics operations
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