Operations Controller - LGW

Location: Gatwick Airport
Salary: £30,000 – £35,000
Job Type: Full-time
Benefits: 25 days’ holiday + Life Insurance

We are recruiting on behalf of an established international aviation services business specialising in Ground Support Equipment (GSE) and airport equipment solutions.

The organisation works closely with airports, airlines and ground handling companies, providing equipment, maintenance, technical support and operational services designed to keep busy airport environments running safely and efficiently.

Due to continued growth, they are looking to recruit an Operations Controller to join their Gatwick Airport operation.

The Operations Controller will play a key role in coordinating the day-to-day activities of the engineering and technical teams.

Working closely with the Operations Manager, Gatwick-based technicians, field engineers, customers and internal departments, you will ensure breakdowns and service requests are responded to quickly, engineers are deployed effectively and customers are kept fully informed.

This would suit somebody with a strong customer service, operations, coordination or engineering support background who enjoys working in a busy, fast-moving environment.

• Coordinate and allocate jobs to field and airport-based engineers.
• Ensure breakdown and service requests are completed within agreed timescales.
• Keep customers regularly updated on the progress of outstanding work.
• Manage engineer workloads and ensure their time is used effectively.
• Monitor and manage open jobs through to completion.
• Liaise closely with engineers to ensure the smooth running of daily operations.
• Respond to incoming calls, emails and customer queries promptly and professionally.
• Prepare customer quotations and obtain purchase orders before work begins.
• Source spare parts and technical information when required.
• Work with administration colleagues to maintain accurate customer and job information.
• Liaise with suppliers, vendors, contact centres and other internal departments.
• Identify and escalate operational or customer issues where necessary.
• Provide a professional, friendly and responsive service to customers.

Essential:

• Previous experience within customer service, operations, coordination, scheduling or a similar environment.
• Confident acting as a professional customer interface and first point of contact.
• Strong organisational skills with the ability to manage multiple jobs and priorities simultaneously.
• Comfortable coordinating internal and external resources.
• Good Microsoft Office and general IT/software skills.
• Excellent written and verbal communication skills.
• A flexible and adaptable approach.
• Able to work effectively as part of a busy operational team.

Desirable:

• Previous experience within aviation, airports, ground handling or engineering.
• Knowledge of Ground Support Equipment (GSE).
• Experience coordinating engineers, technicians or maintenance teams.
• Supervisory or team management experience.
• Exposure to an engineering or technical environment.

• £30,000 – £35,000 salary
• 25 days’ annual leave
• Life insurance
• Permanent, full-time position
• Gatwick Airport location
• Opportunity to join an established international business operating within the aviation and airport services sector