Operations Coordinator

Operations Coordinator
Leeds
£28,000 - £32,000
Full Time | Permanent

We are recruiting on behalf of a growing organisation in Leeds that genuinely values its staff and has built a fantastic culture and working environment. This is an exciting opportunity to join a supportive and well-established business in a varied role combining coordination, customer service, technical support, administration, and e-commerce support.

The successful candidate will play a key role as an Operations Coordinator, supporting the service and spares operation as a central point of contact for customers, engineers, and suppliers, while also assisting with the e-commerce side of the business.

This role is also focused on streamlining internal processes and managing the order book, ensuring orders are processed efficiently, accurately, and in a timely manner, while continuously improving operational workflows.

There is genuine progression opportunity to Operations Manager, making this an excellent role for someone looking to develop their career within operations and take on increasing responsibility over time.

Key Responsibilities:

• Coordinating and scheduling work for repair engineers across Yorkshire
• Managing and streamlining the order book to ensure efficient order processing
• Processing spares and product orders through the company website
• Managing stock levels and supporting warehouse coordination
• Providing technical support and assistance to customers
• Updating website information, product listings, and pricing
• Supporting the day-to-day management of the e-commerce platform
• Monitoring online orders and ensuring smooth fulfilment
• Handling customer queries via phone, email, and online channels
• Processing invoices and supporting general administration
• Ensuring excellent customer service throughout the full process

Requirements:

• Previous experience in a coordination, technical support, service administration, customer service, or e-commerce role
• Strong organisational and communication skills
• Comfortable working with technical products and customer queries
• Good IT skills and confidence using online systems and websites
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, detail-oriented, and team-focused approach

This is a fantastic opportunity to join a business with an excellent reputation, strong team culture, and real long-term career potential.