Operations Coordinator - Freight Forwarding in Southampton
Posted by Workshop Recruitment
£30,000 – £35,000 a year
Southampton · Permanent
Freight Forwarding Operations Co-ordinator
Southampton
Full-Time | Permanent
Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving?
Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too?
Do you enjoy managing multiple priorities while delivering excellent customer service?
If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!
Acting as a point of contact for customers, suppliers and internal/external teams, you will support the day-to-day management of import and export activities, ensuring processes run efficiently and customers receive a high standard of service.
Key Responsibilities
- Manage daily operational workloads to ensure maximum efficiency
- Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
- Process customer invoicing and ensure supplier costs are recorded accurately
- Escalate operational issues that may impact service delivery or deadlines
- Maintain compliance with company procedures and operational standards
- Build strong relationships with customers and provide ongoing support
- Liaise with suppliers and internal teams to maintain service quality
Skills & Knowledge Required
- Previous experience in freight forwarding ideally in a Sea freight, logistics, or previous coordination role
- Strong organisational and workload management skills
- Excellent communication and relationship-building abilities
- Ability to identify and resolve issues proactively
- Strong attention to detail and accuracy
- Positive, professional, and team-focused attitude
- Confidence working across multiple stakeholders and departments
- Commitment to delivering excellent customer service
Hours
- Monday to Friday 9am – 5.30pm – 1hr lunch break
Salary
- £30,000 - £35,000 + Quarterly incentive scheme (After 6 months)
Benefits & Rewards
A comprehensive package of benefits including…
- 25 days holiday +BH + a day off for your birthday
- Regular paid company events
- Cycle to work scheme
- Health and wellbeing support
- Colleague Portal for benefits at retailers
Plus, many more!
Application opens at the source listing. Free for jobseekers.