Operations Coordinator

Operations Coordinator - Wimborne Dorset | £28-32K + holidays + career growth opportunities

We're seeking a dedicated Operations Coordinator to join a reputable telecoms and IT provider in Wimborne, Dorset. If you have experience in co-ordinating engineering teams or helpdesk support and are looking for a role that offers progression and varied daily challenges, this could be the perfect next step in your career.

Why apply for this Operations Coordinator role?
Because it's more than just a job - it's a chance to develop your operational skills within a company that values quality and customer satisfaction:

• Salary between £28,000 and £32,000, dependent on experience
• 23 days holiday plus bank holidays, rising to 25 days after 2 years
• Opportunity to work with a well-established company with over 30 years' industry experience
• A dynamic environment where no two days are the same
• The chance to make a real impact on service delivery and resource management
• Supportive team atmosphere with ongoing training and development opportunities

Key Responsibilities:
As Operations Coordinator, you will play a vital role in organising and managing the delivery of telecoms and IT solutions. Your day-to-day duties include:

• Co-ordinating the engineering and provisioning teams to ensure timely delivery of customer projects and support requests
• Scheduling jobs, tickets, and projects through the CRM system, liaising with staff and customers for smooth communication
• Monitoring workload and resource allocation to maximise efficiency and service quality
• Assisting in managing both proactive and reactive support activities for IT and telecoms services
• Working closely with the Operations Manager to ensure departmental goals are met and customer satisfaction remains high

What we're looking for:
The ideal candidate will bring experience in a co-ordination or helpdesk support role, with a focus on organisation and communication:

• Proven experience in a coordination, helpdesk, or similar support role within Telecoms or IT
• Strong organisational and problem-solving skills
• Confident communicator, able to liaise effectively with colleagues, customers, and suppliers
• Calm, professional, and able to handle fast-paced, changing environments calmly and efficiently
• Analytical, with the ability to prioritise and manage multiple tasks effectively
• Technical knowledge or experience is desirable but not essential; motivation to develop operational skills is key

If you're eager to take the next step as an Operations Coordinator in Wimborne, Dorset, we'd love to hear from you. Join a growing team committed to delivering excellent service and advancing your career.

Apply now and start your journey with a forward-thinking telecoms and IT provider.

Job Number │ 5678
Location │ Wimborne, Dorset
Role │ Operations Coordinator

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.