Operations Coordinator in Ashford, Surrey

Operations Coordinator

Location:  Ashford, Surrey
Salary: £30,000 per annum
Hours: Monday to Friday
Working hours: 08:00–16:30, 08:30–17:00 or 09:00–17:30 (depending on business requirements)

The Opportunity

We are delighted to be recruiting for an Operations Coordinator on behalf of a well-established and growing organisation based in Ashford.

This is a fantastic opportunity for an organised, proactive and customer-focused individual to join a busy operations team where you'll play a key role in coordinating deliveries, installations and customer projects from start to finish.

If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering exceptional customer service, we'd love to hear from you.

The Role

As an Operations Coordinator, you'll take ownership of customer orders throughout their entire lifecycle, ensuring deliveries, collections and installations are coordinated efficiently while maintaining outstanding communication with customers and internal teams.

Key Responsibilities

• Coordinate deliveries, collections, relocations and installations for key customer accounts.
• Manage customer orders from enquiry through to successful completion.
• Liaise with customers throughout every stage of the order lifecycle, providing regular updates.
• Prepare quotations and process customer requests.
• Schedule work using internal systems and maintain accurate records.
• Coordinate third-party suppliers where required.
• Resolve operational issues quickly and implement effective solutions.
• Work closely with internal departments to ensure exceptional service delivery.
• Manage shared team mailboxes and customer enquiries.
• Ensure complete accuracy of documentation before submitting work to the accounts team.

The Ideal Candidate

We're looking for someone who has:

• Previous experience within a Customer Service, Operations Coordinator, Logistics Coordinator or Administration role.
• Excellent organisational skills with exceptional attention to detail.
• Outstanding communication and relationship-building skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach.
• A customer-first mindset.
• Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
• Previous experience within transport, logistics or installations would be advantageous but isn't essential.

What's on Offer?

• £30,000 salary
• Monday to Friday working hours
• No weekend working
• Supportive and friendly team environment
• Long-term career opportunity with a growing business
• Varied role with genuine responsibility

If you're looking for your next challenge and would like to join a successful business where you can make a real impact, we'd love to hear from you.

Apply today or contact Stewart Johnson Partners for a confidential discussion.