Operations Exec - Luxury Fashion Brand in London, Greater London

Operations Executive Overview

This role is integral to ensuring smooth execution across supply chain, logistics, inventory and cross-functional coordination within a fast-paced fashion environment.

The Operations Executive is a detail-oriented, analytical professional who takes ownership of data accuracy, uses Excel with confidence and precision, and proactively identifies opportunities for process improvement.

Key Requirements

* Strong analytical mindset with a structured, data-driven approach to problem solving.

* Solid Excel capability - confident with pivot tables, VLOOKUP/XLOOKUP and building operational trackers and reports. * Exceptional attention to detail, with a rigorous approach to data accuracy across all operational outputs.

* Proactive communicator who can translate complex operational data into clear, actionable updates for cross-functional stakeholders. Logistics & Fulfilment

* Serve as the day-to-day point of contact with warehouse teams to coordinate stock, order & fulfilment processing & resolve issues promptly.

* Build and maintain accurate weekly intake planners in Excel to provide cross-functional visibility of incoming goods.

* Oversee stock movements across wholesale and e-commerce channels, maintaining data integrity and identifying discrepancies.

* Support the Wholesale team with stock allocation and shipment tracking.

* Prepare and manage export documentation, ensuring accuracy, compliance and timely submission.

* Lead operational planning for product launches and seasonal transitions, coordinating execution across all relevant departments.

* Contribute to continuous improvement initiatives to develop scalable, efficient operational workflows as the business grows. Production & Supply Chain Support

* Maintain accurate, up-to-date production schedules and manage end-to-end production timelines against critical path milestones.

* Ensure production orders fully cover confirmed sales for upcoming seasons, reconciling data across systems using Excel.

* Develop structured delivery plans and communicate expected dates across the business, proactively flagging risks or delays to relevant teams. Inventory & Systems

* Support ERP implementation project - including testing, troubleshooting, and stakeholder liaison - becoming a key system user and internal subject matter expert.

* Create and maintain clear process documentation and an ERP handbook to support team-wide adoption and consistency.

* Ensure all business operations are accurately mapped in a master overview document, providing full visibility across the organisation.

* Conduct business process testing to validate that system and operational improvements are effectively embedded and delivering expected outcomes. Cross-Departmental Support

* Act as a key liaison between Operations and Customer Service to resolve order, delivery, and stock-related queries.

* Analyse recurring customer pain points and collaborate with the CS team to implement preventative operational solutions.

* Support the development of internal SOPs and FAQs to streamline issue resolution and build institutional knowledge.

* Monitor fulfilment SLAs, building and maintaining Excel-based reporting tools to track performance and flag exceptions.

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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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