Operations Manager in Bury
Posted by Axon Moore
£50,000 – £60,000 a year
Bury · Permanent
This is a commercially focused role covering people leadership, customer relationships, operational performance, P&L and business growth. You’ll initially bring greater structure to processes and systems before driving revenue growth and developing the service operation.
Key responsibilities
- Lead and develop the Aftersales and field engineering team
- Take ownership of service revenue, margins and P&L
- Grow service and maintenance contracts and drive renewals
- Develop existing customer accounts and identify new opportunities
- Manage key customer relationships and escalations
- Improve engineer utilisation, scheduling and service delivery
- Set and monitor KPIs across performance, profitability and customer service
- Improve processes, systems and operational efficiency
- Analyse performance data and implement continuous improvements
- Work closely with Sales, Quality, Technical and other internal teams
You’ll ideally have:
- Service management experience within an engineering, manufacturing, automotive, transport or similar environment
- Strong people leadership and customer management skills
- Experience managing revenue, costs, margins and P&L
- A strong commercial and business development mindset
- Experience managing field-based or mobile engineers
- A track record of improving processes and operational performance
- Strong analytical, communication and problem-solving skills
- A proactive approach with the ability to take ownership
Why join? This is a genuine opportunity to take ownership of an established Aftersales function within a growing business, with significant scope to increase revenue, improve profitability and build the operation for future growth.
If you’re a commercially driven Service Manager, Service Operations Manager or Aftersales leader looking for your next challenge, we’d love to hear from you.
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