Operations Manager
Boden Group
This is an opportunity to join an established leadership team and take ownership of a high-profile FM contract, driving operational performance, client satisfaction and continuous improvement.
The Role
As the Operations Manager, you'll:
- Lead the delivery of Hard and Soft FM services across a major infrastructure contract.
- Drive operational performance against SLAs, KPIs and contractual objectives.
- Build strong relationships with stakeholders, clients and Trade Unions.
- Lead a large operational team, providing clear direction and coaching.
- Support contract growth, mobilisation of new facilities and continuous improvement initiatives.
- Manage budgets, commercial performance and NEC contract requirements.
- Deputise for the Account Director when required.
- Extensive experience managing Hard FM operations on large, complex contracts.
- A technical background in Electrical, Mechanical or HVAC.
- Strong commercial experience, including NEC contracts and budget management.
- Excellent leadership and stakeholder management skills.
- IOSH or NEBOSH qualification (or equivalent).
- Experience within large infrastructure, construction or other critical environments is desirable.
- £73,000 - £76,500 salary (up to £80,000 for an exceptional candidate).
- 25 days holiday plus bank holidays.
- Excellent pension contribution.
- Site-based role with flexibility to work from home one day per week, where operationally possible.
- Join a supportive leadership team on a landmark UK infrastructure project.
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