Operations Manager - Fulfilment & Warehouse

Operations Manager - Fulfilment & Warehouse
Up to £50,000 per annum + benefits
Chippenham, Wiltshire
Permanent

Are you an experienced Operations Manager with a strong background in fulfilment, logistics or warehouse operations?

We're working with a successful and growing organisation that is looking for a results-driven Operations Manager to take responsibility for its Outbound Operations function. This is a hands-on leadership role where you'll be responsible for managing a team of around 10 permanent employees, alongside agency workers during peak periods, while driving operational efficiency, service quality and continuous improvement.

The role will include:

• Leading and developing the Outbound Operations team
• Managing an annual departmental budget of approximately £600k
• Monitoring KPIs, SLAs and operational performance
• Developing and improving SOPs covering inventory, fulfilment and quality control
• Managing stock accuracy, segregation and client ownership controls
• Supporting new client onboarding, product introductions and stock transitions
• Recruiting, coaching, mentoring and managing team members
• Ensuring compliance with health & safety, legislation and company policies
• Identifying opportunities to improve efficiency, service and operational performance

About you:

• Experience within a 3PL fulfilment, logistics or shared warehouse environment
• Strong understanding of inventory management, stock accuracy and client ownership controls
• Experience managing SLAs, KPIs and client performance reporting
• Proven project management experience, ideally within an operational or warehouse environment
• Strong planning, organisational and problem-solving skills
• Experience of continuous improvement and process optimisation
• Confident leading, coaching and developing a team
• IOSH Level 2 or equivalent qualification
• A proactive, results-driven approach with the ability to take ownership and drive operational performance

What's on offer?

• Salary up to £50,000 per annum (depending on experience)
• 25 days annual leave
• 1 day of birthday leave per annum
• Life assurance
• Free on-site parking
• Electric car charging points

This is a great opportunity for an experienced operational leader who enjoys taking ownership, improving processes and getting the best from their team.

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.