Operations Manager at London Polished Concrete Ltd, Hampton Wick

We are growing, and we are creating the position of Operations Manager to own and run the operational side of the business. The role covers everything between a signed order and a completed, signed-off project — and the stores, equipment, suppliers, samples and systems that sit behind every job. You’ll report directly to the Managing Director.

What you’ll own

• Plan and programme all live projects — 2–3 week look-aheads and a complete pre-start pack for every job
• Allocate and brief installation teams and subcontractors; onboard new operatives and run inductions and toolbox talks
• Run the stores and vehicle stock, maintain the plant and equipment register, and manage hire
• Source and order materials against the estimate; organise deliveries, storage and site logistics
• Enforce hold points, manage snagging to closure and obtain client sign-off and handover on every project
• Track project costs against the estimate and report budget vs actual weekly; identify and record variations before the work is done
• Keep RAMS, checklists, quality records and handover packs complete on the company project system
• Act as day-to-day contact for clients, main contractors and site teams during delivery
• Support new product development and trials, organise the sample library and despatch of samples, and help with the wider running of the business

About you

• At least three years running project delivery for a specialist subcontractor or fit-out contractor — flooring, screed, resin, microcement or polished concrete strongly preferred
• Experience on Tier 1 or Tier 2 main-contractor sites
• Commercially aware, well organised, calm under pressure and direct
• Full UK driving licence and own vehicle (mileage paid at HMRC rates)
• CSCS and SMSTS or SSSTS, or willing to obtain before starting
• Confident with Microsoft Teams, cloud-based project tools and photo reporting