Operations Manager - Social Housing

Operations Manager (Housing Repairs & Maintenance)

North Worcestershire
£62,072 per annum + Excellent Benefits
Permanent | Full Time

Think Recruitment is proud to be partnering with a leading housing provider to recruit an experienced Operations Manager to oversee housing repairs and maintenance services across North Worcestershire.

This is an excellent opportunity for an established Operations Manager or a senior Service/Area Manager ready to step into a strategic leadership role, managing responsive repairs, void refurbishments, and planned maintenance programmes across a significant housing portfolio.

The Role

As Localities Operations Manager, you will lead a well-established operational team, ensuring the delivery of safe, efficient, and customer-focused maintenance services. You will play a key role in driving performance, improving customer satisfaction, and embedding a culture of accountability and continuous improvement.

Key Responsibilities

• Lead and develop a team of Area Managers, Schedulers, and Trade Operatives.
• Deliver high-quality responsive repairs, voids, and planned works programmes.
• Ensure services are delivered safely, efficiently, and in line with performance targets.
• Drive customer satisfaction through a right-first-time approach.
• Manage operational budgets and ensure value for money.
• Analyse performance data and implement service improvements.
• Work collaboratively with Housing, Asset Management, Neighbourhood, and Commercial teams.
• Promote a positive culture focused on performance, accountability, and employee engagement.

Requirements

• To be considered for this role, you will have:
• Significant experience within housing repairs and maintenance.
• Strong technical knowledge of property maintenance and building compliance.
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standards, and HHSRS.
• Proven leadership experience managing operational teams and driving service improvements.
• Excellent stakeholder management and communication skills.
• HNC/HND in Construction, Building Management, or a related discipline (or working towards).
• CIH Level 4 qualification or equivalent experience is desirable.
• Full UK driving licence and access to a vehicle.

Key Performance Measures

• 95% of repairs and voids completed within target.
• 85% first-time fix rate.
• 95% customer satisfaction.
• Effective management of work in progress.
• Delivery of efficiency, sustainability, and service improvement objectives.
• Strong employee engagement and retention outcomes.

Location

This is a locality-based role covering:

• Stratford-upon-Avon
• Redditch
• Bromsgrove
• Droitwich Spa
• Wyre Forest

The successful candidate will work from home with regular travel throughout the locality and attendance at the Worcester head office 2 days per week.

Package

• Salary of £62,072 per annum.
• Up to 28 days annual leave plus bank holidays.
• Option to buy and sell annual leave.
• Enhanced family-friendly policies.
• Health cash plan and wellbeing support.
• Employee Assistance Programme.
• Generous pension scheme with employer contributions up to 12%.
• Ongoing training and career development opportunities.
• Employee rewards, recognition, and retail discounts.

If you would like more information please call Megan Brodrick at think recruitment for a confidential conversation.