Optical Receptionist in Ealing, Greater London

Optical Receptionist – Part-Time

Hours: 3 days per week, with flexibility to cover additional days

Lunaria Recruitment is working with an established optical practice to recruit a friendly, organised and professional Optical Receptionist to join their team.

This is an excellent opportunity for someone who enjoys working with people and providing outstanding customer service. The role is primarily reception-based, with a focus on welcoming patients, managing appointments and supporting the smooth day-to-day running of the practice.

The ideal candidate will have experience in optics or a customer-facing reception role, with the confidence to assist with dispensing spectacles when required.

Key Responsibilities

• Welcoming patients and providing a friendly, professional front-of-house service.

• Answering telephone calls and responding to email and online enquiries.

• Booking, amending and confirming patient appointments.

• Registering new patients and maintaining accurate patient records.

• Managing patient forms and carrying out relevant NHS eligibility and private patient checks.

• Coordinating patient flow and liaising with optometrists and the wider practice team.

• Handling basic cash and card payments.

• Keeping the reception and waiting areas tidy and presentable.

• Providing general administrative support and assisting with optical duties, including dispensing spectacles when required.

The Ideal Candidate

• Has a friendly, confident and professional manner.

• Possesses excellent communication and customer service skills.

• Is organised, reliable and comfortable multitasking in a busy environment.

• Has good IT skills and is confident using booking systems and databases.

• Has previous optical experience or experience in a similar customer-facing reception role.

• Is flexible and happy to provide additional cover when required.

Working Hours

The position is for three days per week, ideally including Wednesday and two other weekdays. The practice is closed on Mondays. There will also be opportunities to work additional days to cover holidays or staffing requirements.

If you are approachable, organised and enjoy making a positive first impression, we would love to hear from you.