Order Desk and Sales Team Leader

Order Desk & Sales Team Leader | Hull

Full Time | Permanent | £30,000 - £35,000

An exciting opportunity has arisen for an ambitious and energetic Order Desk & Sales Team Leader to join a well-established international business supplying essential products into highly regulated global markets.

This is far more than a traditional team leader role. You'll take responsibility for leading a small team of 5-10 sales and order desk professionals, creating a positive, high-performing environment where people are motivated to maximise every customer opportunity while delivering an exceptional service.

The business has built an enviable reputation with customers across international markets and is looking for a leader who can bring fresh energy, enthusiasm and a genuine passion for developing people. While customer relationships are already well established, there is significant opportunity to encourage a more proactive sales approach, helping the team identify opportunities, strengthen customer relationships and drive additional revenue from an existing customer base.

You'll be someone who thrives on leading from the front. A natural motivator, you'll enjoy coaching individuals, building confidence, creating accountability and inspiring your team to achieve their full potential. Your enthusiasm and commercial mindset will be infectious, helping to create a culture where success is recognised, opportunities are embraced and everyone is working towards shared goals.

Alongside your leadership responsibilities, you'll support key customer relationships, ensuring high levels of service while working collaboratively with internal departments to deliver an outstanding customer experience.

Key Responsibilities

• Lead, motivate and develop a team of 5-10 Order Desk and Sales professionals.
• Create an enthusiastic, high-energy sales environment where individuals are encouraged to maximise opportunities.
• Coach and develop team members to improve sales performance, confidence and commercial awareness.
• Drive a proactive sales culture, moving beyond reactive order taking to identifying opportunities within existing accounts.
• Monitor team performance, setting clear expectations and promoting accountability.
• Support the day-to-day management of customer orders, enquiries and sales activity.
• Build strong relationships with customers, ensuring exceptional service while identifying opportunities to grow existing business.
• Work closely with Operations and other internal departments to ensure a seamless customer experience.
• Identify and implement improvements that enhance team performance, efficiency and customer satisfaction.

The Ideal Candidate

• Previous experience leading and developing a sales or order desk team of 5-10 people.
• A naturally enthusiastic, driven and motivational leadership style.
• A passion for coaching others and helping people achieve their full potential.
• Commercially minded, with the ability to recognise sales opportunities and encourage a consultative approach.
• Confident building relationships with customers and influencing positive outcomes.
• Highly organised, resilient and able to perform in a fast-paced environment.
• Experience within a product-based business would be advantageous.

This is an outstanding opportunity for an ambitious people leader who wants to make a genuine impact. You'll have the autonomy to shape the culture of the team, inspire those around you and play a key role in the continued growth and success of an established international business.

Keywords: Order Desk Team Leader, Sales Team Leader, Internal Sales Manager, Customer Sales Team Leader, Commercial Team Leader, Sales Office Manager, Customer Service & Sales Team Leader, Internal Account Manager