Order Processing and Customer Support Coordinator - SAP in St. Albans

Think Specialist Recruitment are delighted to be supporting a well established business within the St Albans area. Due to growth, this company have an exciting opportunity for a candidate with previous sales administration experience to join their growing team. The suitable candidate will be working within a team environment, providing support to customers over the phone and via email, dealing with engineers, processing orders and more.

Monday - Friday - Predominantly office based with some flexibility after probation
Competitive salary with great benefits
Must have SAP experience

Some of the duties will include:

• Handling customer enquiries by phone and email
• Processing orders and providing quotations and pricing information
• Managing customer orders, deliveries and delivery expectations
• Liaising with production, logistics and sales teams to resolve queries and improve delivery times
• Setting up and maintaining customer accounts
• Managing customer portals and online orders
• Preparing delivery notes and invoices
• Supporting Sales Engineers with customer activity, sales leads and order information
• Managing incoming orders through a shared inbox
• Making occasional outbound calls to customers and prospects and updating the CRM
• Supporting credit control and following company procedures
• Building strong relationships with key customer contacts

The suitable candidate:

• Must have previous experience with SAP
• A strong communicator on all levels
• Strong customer service skills
• High level of attention to detail
• Able to work in a fast paced environment
• Great team player
• Strong written and verbal communication skills
• Must be based within a commutable distance to St Albans

Looking for the next step in your career?

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.