Order Processor

Order Processor / Administrator

Location: Ipswich, Suffolk
Salary: Competitive (Dependent on Experience)
Job Type: Full Time | Permanent

Chase Taylor Recruitment are working alongside a well-established and highly regarded manufacturer and installer within the window and door industry, who are looking to recruit an experienced Order Processor / Administrator to join their growing team in Suffolk.

With many years of experience within the fenestration sector, our client has built an excellent reputation for delivering high-quality windows, doors and glazing solutions to homeowners, trade customers and commercial clients. They pride themselves on exceptional customer service, quality products and a collaborative team culture, making this an excellent opportunity for someone looking to develop a long-term career within a successful business.

The Role

This is a key office-based position supporting the sales, production and installation teams. You will be responsible for accurately processing customer orders from point of sale through to manufacture, ensuring all information is correct and projects progress efficiently.

The successful candidate will possess excellent organisational skills, strong attention to detail and the ability to communicate confidently with customers, suppliers and internal departments. Previous experience within the window and door industry, or a closely related construction or building products environment, is essential due to the technical nature of the role.

Key Responsibilities

• Accurately process customer orders for windows, doors and associated glazing products.

• Review sales paperwork to ensure orders are complete, accurate and ready for manufacture.

• Interpret technical specifications, surveys and order documentation.

• Liaise with the sales team to resolve any specification queries prior to production.

• Work closely with production and purchasing teams to ensure orders are scheduled correctly.

• Maintain accurate customer and order records using the company's internal systems.

• Coordinate amendments to existing orders and communicate changes to relevant departments.

• Provide regular updates to customers regarding order progress and delivery schedules.

• Respond to customer enquiries via telephone and email in a professional and timely manner.

• Ensure all orders comply with company procedures and quality standards.

• Assist with general office administration duties where required.

• Build strong working relationships with customers, suppliers and colleagues to ensure an excellent customer experience.

About You

To be successful in this role, you will ideally have:

• Previous experience as an Order Processor, Sales Administrator, Customer Service Administrator, Office Administrator or Contracts Administrator.

• Experience within the window and door industry is essential, or experience within a similar technical industry such as glazing, aluminium systems, building products, construction materials or manufacturing.

• A strong understanding of window and door products and the order process would be highly advantageous.

• Excellent organisational and time management skills.

• Outstanding attention to detail with the ability to work accurately under pressure.

• Strong communication skills and confidence dealing with customers, suppliers and colleagues.

• Good IT skills, including Microsoft Office.

• Experience using industry-specific software such as Business Micros, Windowlink, LogiKal or similar would be advantageous, although training can be provided.

• A proactive attitude with the ability to manage multiple priorities.

• The ability to work independently as well as collaboratively within a team.

What's on Offer

• Competitive salary dependent on experience.

• Permanent full-time position.

• Company pension scheme.

• Supportive and friendly working environment.

• Ongoing training and development opportunities.

• Long-term career progression within a successful and growing business.

Why Apply?

This is an excellent opportunity to join a respected business with a strong reputation within the window and door industry. You will become part of a close-knit and supportive team where your experience will be valued, and you'll have the opportunity to build a long-term career within a stable and growing organisation.

If you have previous order processing or administration experience within the window and door industry, or a similar technical construction or manufacturing environment, we'd love to hear from you.