Out of Hours Coordinator

About Us:

360 Care Group is a fast-growing, values-driven organisation delivering high-quality, person-centred care across CAMHS and Supported Living services. We are committed to safe, consistent, and outcome-focused support that genuinely improves lives.

As we continue to expand, we are strengthening our out-of-hours provision to ensure our services remain safe, responsive, and well-supported at all times.

The Role:

We are recruiting 1 Out of Hours Coordinator to join our team.

This is a fully remote role on a zero-hours contract, offering flexibility while playing a vital part in supporting services outside of standard working hours. You will be the key point of contact during weekends and bank holidays, ensuring incidents, safeguarding concerns, and staffing issues are managed effectively and escalated appropriately.

Hours & Shift Pattern:

This is a zero-hours role, with shifts offered based on service needs, primarily covering out-of-hours weekends and bank holidays. Shifts may be offered as a single 24-hour shift or two 12-hour shifts (day or night), depending on operational requirements and availability.

The role primarily involves weekend and bank holiday cover.

Additional commitment:

• 08:30 AM – 09:30 AM on Mondays, and/or
• 1 hour during weekday daytime for 1:1s, handovers, and supervision, where required.

Key Responsibilities:

• Act as the main point of contact for all out-of-hours calls and incidents.
• Assess risk and triage situations appropriately.
• Support and guide care staff in real time.
• Manage safeguarding concerns and operational escalations.
• Coordinate emergency staffing cover when required.
• Maintain accurate records on internal systems.
• Ensure clear and structured handovers between shifts.
• Escalate high-risk issues in line with policy.

About You:

• Experience in care, support work, coordination, or similar environments.
• CAMHS experience is desirable but not essential.
• We are looking for calm, confident professionals who can think clearly under pressure and make effective decisions in real time.
• Strong safeguarding awareness and escalation skills.
• Excellent communication and decision-making ability.
• The ability to remain calm in high-pressure situations.
• Competence using digital systems.
• Confidence working independently in a remote role.

Important Requirements:

• Must be comfortable working out-of-hours consistently.
• Must be willing to work weekends and bank holidays.
• This is a zero-hours contract, with work offered in line with operational requirements.
• Enhanced DBS and full pre-employment checks required.