Outbound Customer Service Advisor

Outbound Customer Service Advisor
Leamington Spa – Hybrid (after training)
£26,000 – £28,000 + Benefits

Are you an experienced customer service professional who is confident on the phone, comfortable having direct conversations, and looking for a role with more structure, purpose, and progression?

This is a customer-facing role where you will be the first point of contact for customers who have fallen behind on their accounts. You will listen, ask the right questions, and work with them to find a solution — whether that's taking a payment, resolving a query on their account, or putting a plan in place that works for everyone. It's a role that rewards good communication, empathy, and the ability to stay calm and professional when conversations get challenging.

If you have worked in a contact centre, outbound customer service, or office-based customer support role and have ever dealt with payments, account queries, or sensitive customer conversations, this role could be a natural next step for you. Full training is provided and you will be supported by an experienced management team who know the role inside out.

Outbound Customer Service Advisor Benefits:

• £26,000 – £28,000 depending on experience
• 25 days holiday plus bank holidays
• Private medical insurance, life assurance, pension up to 7.5%
• Hybrid working after training — two days from home, three in the office
• Staff discounts and genuine development opportunities within a large, established business

What a Outbound Customer Service perso will be doing:

• Making outbound calls and handling inbound contact from customers with overdue accounts
• Finding out the reason behind missed payments and working towards a resolution
• Taking payments, setting up repayment plans, or arranging for statements and credit notes where needed
• Keeping accurate and compliant records of every customer interaction
• Identifying customers who may be vulnerable and ensuring they receive the right support
• Working towards individual and team targets in a structured, supportive environment

What we are looking for:

• Experience in a customer service, contact centre, or outbound calling role
• Confident and professional telephone manner with the ability to handle sensitive conversations
• Someone who is empathetic but also able to stay focused on reaching a resolution
• Good organisational skills and attention to detail
• A willingness to learn — collections and credit control experience is helpful but not essential

Shift Pattern:
7-week rotation:

• 5 × 8:30am – 5:00pm
• 1 × 8:00am – 4:30pm
• 1 × 11:30am – 8:00pm

There are also two Saturday mornings per year, 9:00am – 1:00pm.

INDH