Packaging & Despatch Operator

Packing and Despatch Operative

Location: Hartlepool
Department: Packaging and Despatch
Reports to: Packaging and Despatch Supervisor
Working pattern: Monday to Friday, two-shift rotation
 

About Natara Global

Natara Global is an international manufacturer of flavour and fragrance ingredients, supplying customers across the food, beverage, fragrance and consumer goods industries.

The Hartlepool site operates within a regulated manufacturing environment, producing and distributing specialist ingredients to customers across the UK and internationally. Natara is investing in its people, processes and operations as the business continues to grow.

Role Overview

The Packing and Despatch Operative supports the day-to-day activities of the Packaging and Despatch department.

The role involves processing, packing, storing and preparing finished products for shipment safely, accurately and within agreed deadlines. You will help ensure customers receive their orders on time and in full while maintaining Natara’s health, safety, food safety and quality standards, including ISO 22000 and ISO 9001 requirements.

Key Responsibilities

Packing and Despatch

• Pack finished products to specification and prepare customer orders for despatch, supporting on-time-in-full delivery.
• Prepare full-drum and other orders accurately and within agreed deadlines.
• Box, label and document products in line with customer requirements and relevant air, sea and road transport regulations.
• Palletise, prepare and check shipments before collection by couriers and hauliers.
• Pack customer samples accurately in line with instructions from the Sales team.
• Load and unload vehicles safely using counterbalance and reach forklift trucks, where trained and authorised.
• Maintain clean, organised and accurately managed packaging and consumables storage areas.

Materials, Stock and Systems

• Move finished products from Production into the finished-goods warehouse and relocate them to the correct stock locations.
• Blend products where instructed, following approved procedures and traceability requirements.
• Process stock transfers and traded materials accurately.
• Book stock onto the company system, arrange Quality Control sampling and relocate approved materials.
• Pick materials for packing activities and return unused stock to the correct locations.
• Pick raw materials against the bill of materials for Production.
• Complete all associated Oracle stock movements and system transactions accurately.
• Maintain complete records and carry out regular stock checks.
• Investigate or escalate stock discrepancies promptly.

Equipment and Team Support

• Complete routine checks on weighing scales, forklift trucks and local exhaust ventilation systems.
• Report equipment defects, safety concerns and operational issues promptly.
• Work flexibly across the department in response to workload and business priorities.
• Escalate issues affecting safety, quality, customer service or output to the Packaging and Despatch Supervisor or Warehouse Manager.
• Contribute ideas that improve safety, quality, efficiency and ways of working.
• Carry out other reasonable duties requested by the supervisor.

Experience, Knowledge and Qualifications

• Experience within a warehouse, manufacturing, production, packing, logistics or distribution environment.
• A strong commitment to safe working and following established procedures.
• Good attention to detail, with the ability to complete records and documentation accurately.
• Comfortable using computerised systems or willing to learn.
• Able to work effectively as part of a team while using initiative.
• Good communication, organisation and time-management skills.
• Willing and able to undertake a hands-on role involving manual handling.
• Flexible and able to work the required shift pattern.