Part-time Collections Executive

Looking for a role that fits around the school run or other commitments? This part-time Collections Executive position offers flexibility, excellent earning potential, and the opportunity to join a friendly, supportive team where your customer service skills will be valued and rewarded.

Salary and Benefits

• Monday to Friday, 9am to 2.30pm
• £25,000 salary with realistic OTE of £37,000 in year one (pro rata)
• Christmas and New Year shutdown
• Birthday off every year
• Option to purchase additional annual leave
• Access to BHSF healthcare
• Death in service insurance
• Apprenticeships and training schemes
• Clear career progression
• Casual dress days and regular team socials
• Long service awards
• Free on-site parking
• Discounted travel

The Role

As a part-time Collections Executive, you’ll work closely with customers to discuss outstanding balances, resolve account queries, and agree on affordable repayment solutions. This is a customer-focused role where strong communication, empathy, and problem-solving are key.

• Contact customers regarding outstanding balances and agree on suitable repayment arrangements
• Deliver exceptional customer service while achieving positive business outcomes
• Handle inbound customer enquiries and resolve account-related queries
• Process customer payments accurately and securely over the phone
• Maintain accurate customer records and update account information in line with company procedures
• Work towards first-call resolution and customer satisfaction targets

About You

We’re looking for a confident communicator with previous experience in customer service, collections, contact centres, or other outbound telephone-based roles.

• Previous experience in collections, customer service, debt recovery, or an outbound call environment
• Strong customer service skills with the ability to build rapport and trust
• Excellent telephone manner and verbal communication skills
• Confident negotiating positive outcomes with customers
• Good IT skills, including Microsoft Office and CRM systems
• Self-motivated, resilient, and professional when handling challenging conversations
• Strong attention to detail and organisational skills

If you’re seeking a part-time customer service or collections role with genuine earning potential and excellent work-life balance, we’d love to hear from you.