Part Time Specialist Housing Officer at Peabody, Bedford

Are you passionate about helping younger people, adults with disabilities, and people experiencing mental health challenges live independently?

As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday.

What you’ll do

• Manage a patch of specialist housing schemes, delivering an excellent housing management service. 
• Build positive relationships with customers, support providers and local partners. 
• Support customers to sustain tenancies and live independently. 
• Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution. 
• Carry out estate inspections and ensure schemes remain safe, clean and well maintained. 
• Monitor cleaning, gardening and estate services, challenging poor performance where needed. 
• Support customers with repairs reporting and maintenance issues. 
• Work closely with Care & Support teams to deliver joined-up services. 
• Manage voids, allocations, viewings and tenancy sign-ups. 
• Complete tenancy visits, identify support needs and signpost to appropriate services. 
• Maintain accurate records and case management information. 
• Contribute to service targets, compliance requirements and continuous improvement.

What you’ll need

• Experience in housing management, tenancy management or support services 
• Experience working with vulnerable people, including those with disabilities or mental health needs. 
• Knowledge of housing management and tenancy-related issues. 
• Strong communication and relationship-building skills. 
• Ability to manage a varied workload and resolve issues effectively. 
• Good IT and record-keeping skills. 
• Commitment to equality, diversity and inclusion. 
• Full UK driving licence and access to your own vehicle. 
• Experience supporting customers with mental health needs is desirable.

Please note, an enhanced DBS check is required for this role