Parts Advisor

Hartshorne Group
Walsall Depot
Parts Advisor

The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

An exciting opportunity has arisen to join our fantastic team at our Walsall depot as a Parts Advisor.

This is a fast-paced role at the heart of our operation, where you’ll play a key part in delivering exceptional customer service, driving parts sales, and supporting the continued growth of our front counter business.

You will be responsible for identifying, sourcing, pricing and supplying parts efficiently and accurately, ensuring customers receive the right solution first time, every time. You’ll build strong customer relationships through face-to face interactions, customer visits, proactive sales calls and promotional activities, helping to maximise sales opportunities and customer satisfaction.

You’ll also prepare quotations, support business development initiatives, and champion Volvo Genuine Parts and current promotions. In addition, you will need an understanding in how to maintain accurate stock levels, while ensuring administrative, warranty and contract processes are completed to a high standard. If you have a passion for customer service, enjoy building relationships, and thrive in a commercially focused environment, we’d love to hear from you.

About You
Outgoing and friendly with a positive attitude.
Willing to learn and develop new skills.
A strong team player who works well with others.
Committed to delivering first-class customer service.
Focused on exceeding customer expectations.
Commercial parts experience or experience in a similar role is a distinct advantage however full training will be provided

Hours of work
Monday to Friday: 9.00am – 6.00pm
1 in 3 Saturday mornings: 8.00am - 1.00pm

Benefits
Product training programme.
Comprehensive healthcare cash plan.
Holidays increase with the length of service.
Access to company promoted saving platform for scheme members.
Access to Les Mills and House of Wellbeing classes through the GoJoe app.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.