Parts Advisor

Job Title: Parts Advisor
Location: Prestige Dealership – Redhill
Salary: £32,000 - £34,000 depending on experience
Hours: Monday to Friday 8am-6pm – no weekends

Are you passionate about cars and enjoy delivering outstanding customer service?

We are recruiting for a Parts Advisor to join a successful premium automotive dealership in Redhill. This is a fantastic opportunity to become part of a professional and supportive aftersales team where customer satisfaction and teamwork are at the heart of the business.

Whether you are an experienced Parts Advisor, Parts Sales Advisor, Service Advisor or come from a strong customer service background with an interest in the automotive industry, this role offers excellent training, career development and long-term progression.

The Role:

As a Parts Advisor, you will play a vital role in supporting both retail customers and the workshop by ensuring parts are supplied accurately and efficiently.

Key responsibilities include:

• Handling customer and technician parts enquiries both in person and over the phone
• Processing parts orders from enquiry through to delivery
• Advising customers on product availability, pricing and suitable parts solutions
• Picking, packing and dispatching parts accurately
• Maintaining stock control and inventory records
• Supporting the achievement of parts sales targets through upselling where appropriate
• Working closely with the workshop team to ensure efficient vehicle repairs and servicing
• Ensuring the parts department remains organised, compliant and customer focused

The Ideal Candidate:

• Previous customer service experience is essential
• Parts Advisor, Parts Sales or automotive aftersales experience would be advantageous
• Strong organisational skills and attention to detail
• Excellent communication and relationship-building skills
• Ability to work effectively in a busy environment
• Self-motivated with a positive attitude and strong work ethic
• Comfortable using computer systems and learning new software

Package & Benefits:

• £32,000 - £34,000 depending on experience
• 24 days annual leave plus bank holidays
• Holiday entitlement increases with length of service
• Birthday day off
• Medical cash plan
• Enhanced parental leave benefits
• Staff discounts on vehicles and products
• Holiday buy and sell scheme
• Career development programmes and progression pathways
• Long service awards
• Retail and high street discounts
• Additional employee benefits package

If you're an experienced Parts or Service Advisor looking to join a respected dealer group with an excellent reputation and a strong focus on employee development, we'd love to hear from you.

Please know that once you have applied for the Parts Advisor vacancy, more in-depth details will be given regarding salary, bonus structure, and career progression opportunities, so please do not hesitate to get in touch.

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency acting on behalf of our clients. If you are interested in this position, please click APPLY or contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.