Parts Advisor - Stoke on Trent at Hartshorne, Newcastle under Lyme

Hartshorne Group
Stoke on Trent
Parts Advisor

An exciting opportunity has arisen to join our fantastic team at our Stoke on Trent (ST5) depot as a Parts Advisor.

This is a fast-paced and rewarding role at the heart of our operation, where you will play a key part in delivering outstanding customer service, driving parts sales, and supporting the continued growth of our front-counter business.

You will be responsible for accurately identifying, sourcing, pricing, and supplying parts, ensuring customers receive the right solution first time, every time. Building strong relationships with customers will be a key focus of the role, through face-to-face interactions, customer visits, proactive sales activity, and promotional campaigns, helping to maximise both sales opportunities and customer satisfaction.

The successful candidate will prepare quotations, support business development initiatives, and actively promote Volvo Genuine Parts and current supplier offers. You will also assist with stock control, ensuring inventory accuracy while maintaining high standards across warranty, contract, and administrative processes.

About You
✅ Outgoing and friendly with a positive attitude.
✅ Willing to learn and develop new skills.
✅ A strong team player who works well with others.
✅ Committed to delivering first-class customer service.
✅ Focused on exceeding customer expectations.
✅ Commercial parts experience or experience in a similar role is a distinct advantage however training will be provided.

Hours of work
Monday: 7.30 – 17.30
Tuesday: 7.30 – 17.00
Wednesday: 7.30 – 17.30
Thursday: 7.30 – 16.00
Friday: 7.30 – 17.00
1 in 3 Saturday mornings: 7.30 to 13.00

Benefits
✅ Excellent contributory pension scheme.
✅ Holidays increase with length of service.
✅ Excellent in house and Volvo product training programme.
✅ Rewards gateway platform available for scheme members.
✅ Access to Les Mills and House of Wellbeing classes through the GoJoe app.
✅ Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.
 

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.