Parts Sales Advisor

Circa £32k + £3k Sales Bonuses, Well Established Blue Chip Company, Permanent Role

We are seeking a motivated and customer-focused parts sales advisor to join a busy automotive parts operation in Cambridge. This is an excellent opportunity for an experienced parts sales advisor, or mechanic who is looking to step away from the tools.

The Role
As a parts sales advisor, you will be responsible for identifying and supplying the correct vehicle parts, maximising sales opportunities, and providing exceptional support to both trade and retail customers. You will work closely with colleagues to achieve sales objectives while maintaining high standards of customer service and operational efficiency. This role will mainly be focused on 'warm' sales, however occasional outreach to potential new customers

Key Responsibilities

• Accurately identify and supply vehicle parts that meet customer requirements.
• Maximise sales by promoting products, special offers, and identifying upselling opportunities.
• Maintain up-to-date product knowledge through training, technical bulletins, catalogues, and product updates.
• Deliver exceptional customer service through telephone, email, and face-to-face interactions.
• Build and maintain strong relationships with customers through regular communication.
• Progress customer orders efficiently while providing expert advice and support.
• Handle customer enquiries, concerns, and complaints professionally and effectively.
• Maintain accurate customer records in line with data protection requirements.
• Process customer orders, payments, and documentation accurately using internal systems.
• Source additional parts from external suppliers or partner locations when necessary.

Skills & Experience
The ideal parts sales advisor will have:

• Previous experience within an automotive parts, distribution, or customer sales environment.
• Experience dealing with trade and retail customers over the telephone and in person.
• A proven ability to identify sales opportunities and achieve targets.
• Good IT skills and confidence using parts lookup and ordering systems.
• Knowledge of parts and vehicle materials

Working Hours

• Monday to Friday: 8:00am - 5:00pm
• 1 in 4 Saturdays: 8:00am - 1:00pm

What We're Looking For
The successful parts sales advisor will be enthusiastic, organised, and committed to delivering first-class customer service. You'll be confident handling multiple priorities, enjoy working in a target-driven environment, and be passionate about helping customers find the right solutions.

If you're an experienced parts sales advisor looking to join a professional automotive business offering excellent earning potential and long-term career development, we'd love to hear from you.

If you are interested in this parts sales advisor role, please apply now or contact Grace at E3 Recruitment