Parts Sales Support Specialist in Portsmouth, Hampshire

Parts Sales Support Specialist
Portsmouth
£27,000–£30,000 per annum
Full-time, Permanent

URGENT REQUIREMENT – APPLY NOW

We are currently recruiting for a Parts Sales Support Specialist to join a growing spare parts team within an established international construction and industrial equipment business based in Portsmouth.

This is an excellent opportunity for someone with experience in parts sales, parts administration, sales support or technical customer service who enjoys working with customers and has an interest in machinery and technical products.

You will play an important role in supporting the parts sales function, handling customer enquiries, identifying the correct parts, preparing quotations and processing orders through to delivery.

Key Responsibilities

• Handle customer and dealer enquiries via telephone and email.

• Identify the correct parts using machine details, parts catalogues and technical information.

• Prepare quotations and proactively follow up potential sales opportunities.

• Process customer orders accurately using an ERP system.

• Monitor orders, backorders and deliveries, keeping customers updated throughout.

• Manage returns, warranty parts and general parts sales administration.

• Identify additional sales opportunities using customer, machine and sales information.

• Support sales campaigns, promotions and customer follow-up activities.

• Liaise with warehouse, service, sales teams and suppliers to resolve queries and ensure orders are fulfilled efficiently.

• Produce basic sales and operational reports.

• Assist with stock reviews and replenishment planning to improve parts availability.

• Identify opportunities to improve processes within the parts sales function.

The Ideal Candidate

• Previous experience in parts sales, parts administration, sales support, order processing or technical customer service.

• Confident identifying parts using machine details, parts catalogues or technical information.

• Strong customer service and communication skills.

• Good commercial awareness and attention to detail.

• Confident using Microsoft Excel and general computer systems.

• Highly organised, proactive and able to manage multiple priorities.

• A positive, customer-focused approach with the confidence to identify solutions and follow enquiries through.

Desirable Background

Experience within any of the following sectors would be advantageous:

• Construction equipment or plant machinery

• Agricultural machinery

• Automotive or commercial vehicles

• Engineering or technical products

Knowledge of technical parts such as filters, hydraulics, engines, undercarriage and wear parts would be beneficial. Previous experience using an ERP system would also be an advantage.

The Opportunity

This is a fantastic opportunity to join a growing business in a varied parts sales support role, where you can use your existing experience and develop your knowledge within the construction and industrial equipment sector.

Interested? Apply today!

For further information, please contact Lynsey at Key Recruitment.