Patient Pathway Administrator

Job Title: Patient Pathway Co-ordinator

Location: Women’s Centre, John Radcliffe Hospital, Headley Way, Headington, Oxford, OX3 9DU

Hours: 37.5 hours per week – Monday – Friday

Employer: Oxford University Hospitals NHS Foundation Trust

Role type: Temporary for 3 months with possibility of becoming permanent

Reference: 90563

Role details:

The post holder will be expected to provide cross cover across the Gynaecology Administrative team

as directed by the Team leader on a day-to-day basis according to service need.

Duties to include:

• Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and action as required.
• Process and log all non-Choose and Book referrals on EPR, including registering new patients in addition to updating existing patient details.
• Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used.  This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician.
• Reschedule outpatient appointments as a result of patients calling the service, in line with the 18-week RTT / cancer / screening targets and agreed local processes in respect to patient cancellations.
• Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
•  As required, complete clinic cancellation forms and ensure appropriately authorised (minimum 6 weeks' notice required) before processing the clinic cancellation on EPR and rescheduling of patient appointments.
• Adding additional clinic capacity on EPR as directed by management, to include the use of adding appointment slots on EPR that can be booked via Choose and Book.
• To be responsible for actively managing the OP PTL and Incomplete lists.
• Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule

patient appointments in line with agreed local processes.

• Raising clinic capacity issue to management via the Patient Pathway Team Leader and

Patient Pathway Manager.

• Adding additional list capacity on EPR as directed by management.
• Book patients as required

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS  
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times  
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation 

You’ll have the following skills/experience:

• Ability to plan and organise work to meet deadlines.
• EPR system experience (desirable)
• Strong administration skills
• Reliable and organised paying attention to detail, with excellent interpersonal skills
• Competent with Microsoft Office programmes

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website