Pensions Officer

Pensions Officer - Technical & Training
Location: Goole
Salary: £16.29 per hour

Our client is seeking an experienced and detail-oriented Pensions Officer - Technical & Training to support the delivery of a high-quality Local Government Pension Scheme (LGPS) administration service. This is an excellent opportunity for a pensions professional with strong technical knowledge, compliance expertise, and a passion for training and development.

The successful candidate will play a key role in supporting pension administration operations by interpreting LGPS regulations, maintaining compliance and data quality standards, conducting benefit calculation testing, and developing training materials to enhance team performance and service delivery.

• Independently prioritise workloads and resolve complex issues effectively.
• Support the management of workloads and provide supervisory guidance when senior managers are unavailable.
• Review and check pension administration work for accuracy, investigating and resolving complex cases where required.
• Interpret and apply LGPS regulations and relevant overriding legislation.
• Respond professionally to enquiries from scheme members, employers, and other stakeholders.
• Review existing processes and communications, identifying opportunities for improvement and increased efficiency.
• Keep abreast of legislative and regulatory changes affecting pensions administration and communicate updates across the team.
• Ensure compliance with customer service standards, data protection requirements, and GDPR regulations.
• Contribute towards achieving departmental targets and service objectives.
• Support initiatives aimed at improving data quality, regulatory compliance, and operational effectiveness.
• Prepare technical guidance, compliance documentation, training materials, and maintain a comprehensive library of administrative procedures.
• Deliver induction training and ongoing development sessions, including updates on regulatory and legislative changes.
• Assess and interpret updates to pension administration software, evaluating operational impacts and implementing necessary process improvements.
• Conduct manual testing of pension benefit calculations to ensure compliance with all statutory and regulatory requirements.
• Produce management information, including KPIs and performance reports, and assist in monitoring service performance and regulatory compliance.
• Record, monitor, and report any identified regulatory breaches.
• Maintain and update the pension fund website to ensure information remains accurate and current.
• Undertake any other duties appropriate to the grade and responsibilities of the role.

To be successful in this role, you will have:

• Previous experience within LGPS or public sector pension administration.
• Strong knowledge of LGPS regulations and pension legislation.
• Excellent analytical and problem-solving skills.
• Experience delivering training or supporting staff development.
• Strong attention to detail and commitment to accuracy.
• Good communication and stakeholder management skills.
• Experience working with pension administration systems and performance reporting.
• A commitment to maintaining high standards of customer service and regulatory compliance.

This role requires the ability to communicate effectively in English, with sufficient fluency to perform all duties associated with the position.

If you are looking for an opportunity to utilise your technical pensions expertise while contributing to service improvement and staff development, our client would be keen to hear from you.