People & Culture Business Partner

People & Culture Business Partner

Location: London, E14 9SH
Hours of work: 37.5
Contract Type: Fixed Term Contract – 9 months

Our client, a leading provider of facilities services in the UK, is seeking a People & Culture Business Partner to support a high-profile account operating as its own business unit, partnering closely with senior stakeholders from Key Account Portfolio Director level down.

Job Overview

This role acts as a trusted advisor to leaders and managers, providing expert guidance on people practices that strengthen team relationships, drive engagement and support high performance across the business unit. The successful candidate will play a key role in shaping an effective and inclusive working environment.

The position is integral to managing organisational change, restructures and the consistent application of People & Culture policies and procedures. The aim is to ensure both business objectives and employee wellbeing are aligned, enabling sustainable performance and long-term success.

Key Responsibilities

• Act as a trusted advisor to senior leaders, including the Key Account Portfolio Director and their direct reports
• Drive business performance through effective people and culture strategies that enhance engagement, productivity and retention
• Build strong partnerships with stakeholders while supporting social value, environmental objectives, and health & safety priorities
• Manage day-to-day employee relations activity across Hard and Soft FM operations, including absence, disciplinaries and general ER matters
• Lead organisational design, restructuring and workforce planning initiatives in line with evolving business needs
• Provide guidance on complex and escalated cases, including policy interpretation, ER case management, TUPE and union engagement
• Identify and implement strategies to minimise employment, compliance and operational risks
• Develop and embed People & Culture solutions that support organisational effectiveness and a high-performance culture

Person Specification

• Experience in a People & Culture or HR Generalist role with strong commercial awareness and sound judgement
• CIPD Level 7 qualified or working towards qualification
• Strong coaching capability with experience developing managers and improving engagement
• Expert knowledge of UK employment legislation and its practical application
• Proven experience leading organisational change, including restructures and TUPE transfers
• Experience of working within a unionised environment
• Strong understanding of people policies and best-practice frameworks
• Excellent communication skills and confidence working with data, including strong Excel skills
• Full UK driving licence