Performance Analyst

What's in it for you?

At Ipsum, we believe in looking after our people, and it shows. When you join us, you're not just taking a job, you're building a career with support, development and opportunity every step of the way.

25 days annual leave plus bank holidays

Option to buy up to 5 additional holidays

Group Personal Pension Plan

Career development and progression, including opportunities to gain professional qualifications

24/7 access to a Virtual GP

Mental health support and counselling services

Cycle to Work scheme

Employee discount platform including supermarkets, phone bills, gyms and more

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities in your community

About the Role

As a Performance Analyst within Ipsum Water England & Wales, you will play an important role in supporting the Midlands business through performance reporting, data analysis and business insights.

Reporting to the Operations Director, you will be responsible for collecting, analysing and reporting on operational performance data across multiple systems and functions. A key aspect of the role will be managing the monthly Performance Bonus Scheme reporting process, ensuring accurate calculations, transparent reporting and meaningful feedback is provided to both employees and senior leadership.

Working closely with operational teams and group functions, you will help drive business performance by identifying trends, highlighting opportunities for improvement and supporting more effective resource utilisation and productivity.

As a Performance Analyst, you will:

• Manage the reporting outcomes of the employee Performance Bonus Scheme.
• Produce accurate monthly bonus reports identifying eligible employees and associated payments.
• Provide performance reports and insights to the senior management team.
• Analyse business data to demonstrate whether performance initiatives are delivering the desired outcomes.
• Identify areas for improvement and make recommendations to support business performance.
• Provide employees with feedback regarding bonus performance and scheme inclusion.
• Collect and consolidate performance data from operational teams and group functions.
• Use reporting and analysis to help maximise resource utilisation and productivity.
• Develop and maintain performance reporting tools, dashboards and management information.
• Ensure data accuracy, consistency and integrity across multiple business systems.
• Support continuous improvement through data-driven insights and recommendations.

About You

We're looking for a highly organised and analytical individual who enjoys working with data and delivering meaningful business insights.

You will have:

• Good knowledge of Microsoft 365 applications.
• Strong analytical skills with the ability to interpret data and produce clear reports.
• Confidence working across multiple business systems and technology platforms.
• Excellent attention to detail and high levels of accuracy.
• Strong communication skills with the ability to present information clearly to a range of stakeholders.
• The ability to manage competing priorities and meet deadlines.
• A proactive and solutions-focused approach.

Essential Requirements

• Strong Microsoft Office 365 skills.
• Ability to analyse data and produce accurate reports.
• Technically proficient and comfortable working across multiple Ipsum platforms and systems.
• Highly organised, diligent and detail-focused.

Desirable Experience

• Previous experience in a Performance Analyst, Reporting Analyst, Business Support or Operational Analysis role.
• Experience creating management reports, KPIs and performance dashboards.
• Experience supporting operational productivity and performance improvement initiatives.

Our Values

Safety

Uncompromising in our commitment to delivering outstanding health, safety and environmental performance.

When undertaking your role, you will:

• Demonstrate high standards and promote a positive safety culture built on trust, openness and confidence.
• Ensure colleagues have the knowledge, equipment and training required to work safely.
• Communicate health and safety matters effectively and support safety action plans.
• Act quickly and effectively on reports of risks or hazards.
• Report accidents, incidents and near misses in a timely manner.
• Promote safe working behaviours and safe thinking in all activities.
• Comply with all relevant safety standards, rules and procedures.
• Support the development of colleagues through coaching and continuous improvement.

Service

We are committed to delivering outstanding customer service every job, every day.

Customer Focus

• Champion The Ipsum Way guiding principles.
• Always do the right thing and never compromise on safety.
• Take ownership and pride in your work.
• Never ignore a problem. If we get it wrong, we will always put it right.
• Clarify requirements and never make assumptions.
• Keep stakeholders informed at all times.
• Ensure customers receive a positive experience.
• Build trust through professionalism, knowledge and genuine care.

Specialist

We constantly strive to add value through expertise, innovation and continuous improvement, using our knowledge and experience to deliver the best outcomes for our customers and business.

Equal Opportunities

We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences and are committed to building a diverse and inclusive workforce.

Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.

Next Steps

If you're interested in this opportunity, please apply or reach out to the Careers Team for more information.