Performance Analyst SFIA 5 (SC active) in Telford, Shropshire

Performance Analyst (SFIA Level 5)

Client: Capgemini / HMRC
Contract: 6-Month Rolling Statement of Work
Clearance: Active SC Clearance Required
Location: Hybrid / UK-Based

Rate: £525 per day inside IR35

Overview

We are seeking an experienced Performance Analyst (SFIA Level 5) to support a major digital service within Capgemini's HMRC portfolio.

This role will focus on leveraging data to understand service performance, identify trends and emerging issues, and provide actionable insights that support operational, technical, and delivery decision-making. Working within a large-scale digital environment, you will play a key role in ensuring service performance is measured effectively and reported accurately.

At SFIA Level 5, you will be expected to operate with a high degree of autonomy, take ownership of performance analysis activities, and engage confidently with stakeholders across delivery, technical, product, and leadership teams.

Key Responsibilities

Performance Analysis

• Lead performance analysis activities across a large-scale digital service.
• Define, implement, and maintain meaningful performance measures, metrics, and KPIs.
• Monitor service performance and identify trends, risks, anomalies, and opportunities for improvement.
• Conduct detailed analysis of operational, service, and transactional data to support decision-making.

Data Analysis & Reporting

• Use SQL to interrogate, extract, and analyse data from multiple sources.
• Develop and maintain dashboards, reports, and management information products.
• Produce clear and insightful performance reporting for both technical and non-technical audiences.
• Ensure data accuracy, consistency, and integrity across reporting outputs.

Insight & Decision Support

• Translate complex datasets into meaningful, actionable insights.
• Provide evidence-based recommendations to improve service performance and user outcomes.
• Present analytical findings and performance recommendations to senior stakeholders.
• Support strategic, operational, and delivery decisions through robust analysis.

Stakeholder Engagement

• Work closely with delivery managers, product teams, technical teams, and operational stakeholders.
• Build strong relationships across multidisciplinary teams.
• Support a data-driven culture by promoting the effective use of performance information.
• Provide analytical leadership and guidance to colleagues where required.

Continuous Improvement

• Identify opportunities to improve performance measurement frameworks and reporting approaches.
• Promote best practice in performance analysis across the wider team.
• Contribute to the development of analytical standards, methods, and processes.

Essential Skills & Experience

• Proven experience working as a Performance Analyst, ideally within complex digital, technology, or transformation programmes.
• Active SC Clearance.
• Strong analytical and problem-solving skills.
• Practical experience using SQL for data interrogation and analysis.
• Experience developing and maintaining:
• Performance measures
• KPIs
• Dashboards
• Management information reporting
• Ability to analyse large and complex datasets and convert findings into valuable business insights.
• Strong data visualisation and reporting capabilities.
• Excellent communication and stakeholder management skills.
• Experience presenting analytical findings to senior stakeholders.
• Ability to work independently and take ownership of analytical outputs.
• Experience working in Agile and multidisciplinary delivery environments.

Desirable Skills & Experience

• Previous experience within HMRC, wider UK Government, or large-scale public sector digital programmes.
• Experience analysing high-volume transactional or live-service data.
• Knowledge of Government Digital Service (GDS) environments and ways of working.
• Experience using data analytics and visualisation tools such as:
• Power BI
• Tableau
• Similar reporting and business intelligence platforms
• Understanding of service performance management within complex operational environments.