Personal Finance Credit Controller
Voyage Care
📍 Wall Island, Lichfield, Staffordshire (WS14 0QP)
Develop Your Career in Finance with Voyage Care
Are you a confident communicator with excellent organisational skills and a passion for delivering great customer service? Do you enjoy problem-solving and building positive relationships? If so, we'd love to hear from you.
We're looking for a Personal Finance Administrator to join our friendly and supportive team. This is an excellent opportunity for someone looking to build a career within a transactional finance environment, gaining valuable experience in account reconciliation, customer communication, and payment management.
What You'll Be Doing
As a Personal Finance Administrator, you'll play a key role in ensuring payments are received accurately and on time while providing first-class support to customers and colleagues. Responsibilities include:
- Responding to telephone, email, and postal queries within agreed timescales.
- Reconciling invoicing and payment queries using Excel and internal systems.
- Contacting customers by phone and email to support timely payment collection.
- Building strong customer relationships and resolving payment and charge queries. ]
- Managing your own workload to meet departmental KPIs and deadlines.
- Working closely with internal teams to ensure invoices are raised and payments allocated accurately.
- Investigating and resolving outstanding account queries.
- Escalating overdue accounts where appropriate.
- Reviewing and reconciling customer accounts, including unallocated payments.
Essential
- Strong verbal and written communication skills.
- Ability to work collaboratively to achieve positive outcomes.
- A proactive approach to meeting deadlines and targets.
- Enthusiasm and willingness to learn.
- Previous experience in credit control, collections, accounts receivable, or customer service.
- Excellent organisational and prioritisation skills.
- Self-motivated and able to work independently.
- Experience using Microsoft Office. [
- Confidence learning new systems and processes.
- Great opportunity to develop a long-term career within finance.
- Supportive and collaborative team environment.
- Exposure to a wide range of finance and customer service activities.
- Opportunities to learn new systems, processes, and skills.
If you're motivated, organised, and looking for your next opportunity in a growing finance team, we'd love to hear from you.
Apply today and start your journey with Voyage Care.
Apply Now →
Application opens at the source listing. Free for jobseekers.