Personal Lines Account Handler

Our client, a thriving and highly respected general insurance brokerage, is seeking an enthusiastic Personal Lines Account Handler to join their team. Known for their personable approach, technical expertise and commitment to excellent customer service, this is an opportunity to make a meaningful impact while enjoying a supportive and professional working environment.

They value individuals who are presentable, eager to learn, and genuinely focussed on delivering high‑quality work. Their team thrives on collaboration, integrity and the freedom to develop and express themselves.

We are seeking an experienced Account Handler to join the organisation, based in the Croydon area. This is a full‑time permanent post, attracting a salary of up to £32,000 per annum dependent on experience and qualifications.

The Role The purpose of the role is to provide dedicated support to a team of Account Executives and deliver a quality service to new and existing customers.

The main duties include
• Provide appropriate advice on suitable policies and risk management
• Processing and negotiating with clients and underwriters on new business and renewals
• Issuing relevant documentation, ensuring accuracy and compliance
• Assisting in the handling of claims
• Supporting the Account Executives
• Providing exceptional service to customers and building strong, long‑term relationships

The successful candidate must have;
• Experience in dealing with Personal Insurance business (Essential)
• Strong administrative skills and attention to detail
• Knowledge of commercial products and the insurance market
• Proven track record of retention
• Passion for customer service and professionalism
• Excellent communication skills
• Knowledge of FCA, DPA etc.
• Experience using insurance systems (Acturis advantageous)
• A positive, presentable attitude and willingness to learn

In return you can expect a fun working environment, competitive package and future career opportunities.
Elite Staffing Solutions are acting as an Employment Agency on this vacancy.