Photocopier Field Service Engineer - Hereford / Swindon
Posted by Pure Talent Group
£30,000 – £32,000 a year
Hereford (HR1 1AH) · Permanent
The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production‑level environments.
Key Responsibilities
- Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites
- Deploy and support print management solutions, including secure print, follow‑me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control
- Deliver end‑user training on device functionality, secure printing practices, and print management tools
- Provide break‑fix support, diagnosing and resolving hardware, software, and network‑related print issues
- Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks
- Produce accurate technical documentation, service reports, and configuration records in line with SLAs
- Work closely with Pre‑Sales and Solutions teams to support custom print strategies and enterprise‑level deployments
Experience, Skills & Personal Qualities
- 3-5 years' experience within Photocopiers / MFD diagnostics
- Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management
- Hands‑on experience with firmware upgrades, configuration utilities, and fleet management tools
- Strong troubleshooting skills across Windows and macOS print architecture
- Ability to interpret technical manuals, service bulletins, and diagnostic tools
- Excellent customer‑facing communication skills, with the ability to work independently or as part of a field team
- Experience delivering end‑user training or knowledge‑transfer sessions is highly desirable
Desirable Qualifications
- HP Certified Technician
- Xerox Solutions or Production Print Certifications
- CompTIA A+, Network+, or equivalent IT certification
If you're an experienced Photocopier / MFD Engineer looking for your next opportunity, we'd love to hear from you.
Send your CV to (url removed) or call (phone number removed)
Pure Talent Group Ltd is a UK‑based Engineering Recruitment specialist with dedicated teams supporting the Print & Document Solutions sector. We recruit for a wide range of Field Service and Production Print roles nationwide.
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