Planner Scheduler in Bickenhill, Solihull

My client is a leading Facilities company looking for an experienced administrator. You will have knowledge of working within a Facilities environment and be able to hit the ground running.

Mon - Fri 9am - 5pm 

• Responsible for all reactive jobs received through the customer support process
• Preparation of reports and documentation
• Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain
• To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
• To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners, including purchase order creation and service delivery management.
• Raising PO and invoices
• Production of valuations and presentation of results
• Quote logging and processing
• Collating timesheets from engineers, chasing and checking quality of data
• Contract set-up (PPM / System support)
• Application billing preparation
• that they are processed for payment correctly according to the contract terms, specification and schedule of rates
• Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
• Chasing and escalation within the regions all SLA & KPI breaches
• Co-ordination of Site Audits
• Co-ordinate monthly meetings and reviews generally
• PPM & Reactive Works Reporting
• Liaising with regional team over client requirements for scheduling ad-hoc works
• Collation of stats for invoicing (reactive and ppm’s)
• Validation of all reactive charges submitted by the regional teams
• Valuation of all quotations/estimates submitted by the regional teams
• Assisting colleagues with the team where necessary
• Co-ordinate Audits on behalf of Regional Managers
• Co-ordinate monthly meetings and reviews generally
• Experience in delivering high-class customer service
• An excellent telephone manner is essential