Planning and Customer Service Coordinator

Planning & Customer Service Coordinator
Location: Dinnington
Salary: Competitive
Hours: Full Time, Monday to Friday: Onsite 

Elevation Recruitment Group are supporting with an exciting opportunity that has arisen for a Planning & Customer Service Coordinator, to join a busy manufacturing business in Dinnington.

This is a varied role where you'll be at the heart of the operation, acting as the key link between customers, production, suppliers, and logistics. If you enjoy a fast-paced environment, have excellent organisational skills, and thrive on delivering outstanding customer service, this could be the perfect opportunity for you.

The Role

Reporting into the management team, you'll be responsible for coordinating customer orders, production schedules, and administrative activities to ensure products are delivered on time and to the highest standard.
Working closely with internal departments, you'll play a vital role in maintaining excellent customer relationships while supporting the smooth running of manufacturing and distribution processes.

Key Responsibilities

• Act as the main point of contact for customer enquiries, orders, and delivery requests.
• Process and manage customer sales orders using Microsoft Dynamics AX.
• Coordinate delivery schedules, customer collections, and shipments.
• Prepare invoices and ensure all order documentation is accurate.
• Support export documentation and shipping requirements where required.
• Schedule production work orders in line with customer demand and manufacturing capacity.
• Attend daily production meetings to communicate customer priorities and production plans.
• Work closely with production teams to monitor progress and resolve scheduling issues.
• Raise purchase orders and process goods receipts within the ERP system.
• Support stock control activities, including stock checks and annual stock takes.
• Maintain accurate customer and supplier records.
• Provide general office administration, including answering calls, welcoming visitors, arranging travel, booking couriers, and maintaining business documentation.

About You

We're looking for an organised and customer-focused individual who enjoys building relationships and coordinating multiple tasks.
You'll ideally have:

• Previous experience within customer service, planning, production scheduling, or administration.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills with a professional and customer-focused approach.
• A high level of accuracy and attention to detail.
• Confidence using Microsoft Office and ERP systems.
• A proactive attitude and the ability to work both independently and as part of a team.

Desirable

• Experience within a manufacturing or production environment.
• Knowledge of production planning or scheduling systems.
• Experience with logistics, shipping, export documentation, stock control, or purchasing.

Why Join?

• Join a well-established manufacturing business with a collaborative team culture.
• Enjoy a varied role where no two days are the same.
• Work closely with multiple departments and play a key role in business operations.
• Opportunity to develop your skills within planning, customer service, and production coordination.
• Stable Monday to Friday working hours.

If you're looking for a role where you can combine customer service, planning, and administration in a dynamic manufacturing environment, we'd love to hear from you. Apply with Amy Wood today.