Planning & Scheduling Administrator

Planning & Scheduling Administrator

Contract: Banking
Location: Manchester, M3 3AP
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Planning & Scheduling Administrator to act as the central coordination hub for all facilities and operational activity across a busy client portfolio.

This role operates within a fast-paced, high-volume environment where no two days are the same. It requires a high level of organisation, resilience, and accuracy to effectively manage a wide range of service requests and operational demands.

The successful candidate will take full ownership of service requests from initiation to completion, ensuring they are triaged accurately and progressed efficiently through suppliers, engineers, and internal teams. Working at the heart of operations, you will play a key role in maintaining service quality, compliance, and customer satisfaction.

Key Responsibilities

• Take ownership of incoming requests, triaging them accurately to the appropriate supplier, engineer, or internal team
• Manage jobs from first contact through to closure, ensuring consistent updates, progress chasing, and escalation where required
• Maintain safe and compliant processing of all service requests
• Provide clear and timely updates to customers throughout each stage of the job lifecycle
• Monitor active workflows, managing jeopardy cases and escalating risks to service level agreement (SLA) adherence
• Liaise with engineers, suppliers, and subcontractors to ensure clarity of instruction and expectations
• Track supplier performance, identifying recurring issues, delays, and areas for improvement
• Support safe access processes, ensuring RAMS, permissions, documentation, and secure site entry requirements are in place

Person Specification

• Ability to remain composed and solution-focused whilst managing multiple urgent requests
• Strong ownership mindset, with accountability for task progression and completion
• Confidence in asking clarifying questions to ensure accurate job logging
• Experience working in environments where accuracy, compliance, and audit trails are critical
• Ability to adapt quickly to new processes, systems, and ways of working
• Strong written communication skills, with the ability to clearly summarise information
• Proactive and inquisitive approach, identifying trends, inconsistencies, and repeated issues
• Excellent time management skills, with the ability to manage competing priorities independently and collaboratively within a wider team