Porter
CBRE Local UK
CBRE is a leading provider of integrated facilities and corporate real estate management services. Our mission is to realise the potential of our clients, professionals and partners by building the real estate solutions of the future.
We are seeking a Workplace Porter to join our team, which is a pivotal, multi-skilled role responsible for delivering an integrated and seamless workplace experience. This position focuses on Porterage duties, providing proactive, first-class service to clients, visitors, and staff by efficiently managing meeting room set-ups, internal moves, deliveries, and general office support. This role acts as a flexible conduit between the Workplace Services team and the client, anticipating requirements and consistently exceeding service standards. Work assignments may vary, ranging from full-day focus in a single area to flexible support across multiple functions based on business needs.
Role Summary:
- Provide an exceptional guest experience to all Jefferies staff, colleagues and any guests.
- Ensure safety standards are met by those delivering workplace experience services, whether CBRE employees or third-party service providers.
- Manage facilities and office requests, follow up on all requests upon completion and escalate recurring issues.
- Ensure the smooth operation of meeting room set-ups, layouts and resets in line with client service standards.
- Communicate and liaise with the Bookings Team on meeting room set-ups, layout changes and time slot availability.
- Respond promptly to ad-hoc requests and last-minute changes to meeting room set-ups and layouts.
- Monitor stock of meeting room equipment (including flip-chart paper) and inform Reception/Bookings of replenishment needs.
- Coordinate the arrival and collection of hired furniture and equipment.
- Report lighting faults, maintenance issues and equipment defects identified during set-ups and floor walks.
- Carry out cleaning duties to the required standard and site specifications, in line with cleaning schedules.
- Conduct daily and weekly meeting room checks to maintain a five-star standard.
- Support porterage activity for internal moves, deliveries and onsite events.
- Wear personal protective equipment as required when carrying out specific duties.
- Manage the opening and closing of folding walls and partition systems as part of meeting room set-ups.
- Work closely with the moves and changes service partner to ensure planned and reactive moves are completed efficiently and correctly.
- Ensure all allocated storage rooms and service areas are kept tidy and in full working order.
- Provide cover and support for the Audio-Visual team in their absence.
- Collect and deliver milk, fruit and hospitality orders to the relevant floors and departments.
- Audit, order and restock stationery for all floors and departments, maintaining accurate records.
- Assist the Engineering team where support is needed for tasks requiring two people, ensuring safe manual handling practices at all times.
- Maintain necessary confidentiality on all client matters and project a professional appearance at all times.
- Answer the telephone professionally and ensure clear communication and understanding of requirements.
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