Post Room Operative at Omni RMS, Great Lea Common, Wokingham

Post Room Operative

Location: Reading, RG2 6UU
Hours of Work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Post Room Operative to support the efficient day-to-day operation of workplace services within a busy corporate environment.

This role plays an important part in ensuring the smooth management of post room services while delivering a high standard of customer service to building occupants. The successful candidate will be responsible for handling incoming and outgoing mail, coordinating deliveries, and maintaining accurate records.

The position requires a flexible and organised individual who can support a variety of workplace functions as business needs require. In addition to post room duties, the role may involve assisting with print room services, front of house activities, workplace services, room setups, events, and general building operations.

Key Responsibilities

• Manage the daily operation of the post room.
• Receive, sort, process, and distribute incoming mail and parcels.
• Prepare and dispatch outgoing mail, courier packages, and recorded deliveries.
• Coordinate parcel collections and deliveries with external courier providers.
• Track, record, and maintain accurate documentation for incoming and outgoing mail.
• Investigate and resolve delivery issues or discrepancies promptly.
• Support day-to-day print room activities including printing, copying, scanning, laminating, and binding requests.
• Monitor post room and print room equipment, supplies, and consumables, arranging service visits where required.

Person Specification

• Previous experience within a post room, mail room, facilities management, workplace services, customer service, or similar environment.
• Experience supporting office operations, workplace services, or facilities activities is desirable.
• Experience coordinating deliveries, mail services, or event support activities is advantageous.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong planning, organisational, and prioritisation skills.
• High attention to detail and accuracy.
• Competent in Microsoft Office applications including Outlook, Word, and Excel.
• Familiarity with visitor management, room booking, and facilities management systems would be advantageous.