PR/118411

Company: Global Technology Company 

Position: Dynamics 365 CRM Consultant 

Location: UK (Fully Remote) 

Salary: £45,000 – £60,000

Visa: No Sponsorship Available 

Job Responsibilities: 

1. Dynamics 365 CRM Administration & Enhancement

• Support, configure, and maintain Microsoft Dynamics 365 CRM solutions.

• Gather business requirements and translate them into effective CRM configurations.

• Manage users, security roles, workflows, dashboards, and system settings.

• Identify opportunities to improve CRM functionality and user experience.

2. CRM Projects & System Integration

• Participate in Dynamics 365 implementation and enhancement projects.

• Support integrations between Dynamics 365 and other business applications.

• Work with internal and external stakeholders to ensure successful project delivery.

• Assist with data migration and system upgrades.

3. User Support & Training

• Provide 2nd and 3rd line support for Dynamics 365 users.

• Investigate and resolve CRM-related issues.

• Create user documentation and deliver training sessions when required.

• Promote best practices and encourage CRM adoption across the business.

4. Testing & Continuous Improvement

• Support SIT and UAT activities for new releases and enhancements.

• Monitor system performance and data quality.

• Recommend process improvements and automation opportunities using Power Platform tools.

Experience

• 5+ years of experience working with Microsoft Dynamics 365 CRM.

• Hands-on experience with Dynamics 365 Sales, Customer Service, or Marketing modules.

• Experience gathering business requirements and working directly with end users.

• Basic understanding of CRM integrations and data migration activities.

• Strong communication and stakeholder management skills.

• Experience working in an Agile environment is preferred.

• Japanese language is a plus.

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding.