Practice Administrator/Secretary

Practice Administrator & Secretary
Location:    Twickenham
Hours:     Full-time, permanent, Monday to Friday, 9.00am to 5.30pm.
Salary:     Competitive 
Additional:     A three-month probationary period applies. References will be required.

The Role
An exciting opportunity has arisen for a Practice Administrator & Secretary to join our clients friendly and professional team within a busy firm of Chartered Accountants and Auditors.

This is a varied and interesting role, providing administrative and secretarial support to the Directors and wider team. The successful candidate will be an organised, professional, and proactive individual who enjoys working in a small practice environment where they can build strong working relationships with colleagues and clients.

The role is ideal for someone with previous secretarial or administrative experience who enjoys variety, takes pride in delivering a high standard of service, and is comfortable managing competing priorities in a professional environment.

Key Responsibilities
Reception & Client Support:
·    Acting as the first point of contact for visitors, clients, telephone calls, and emails.
·    Providing a professional and welcoming front-of-house service, with a smile.
·    Greeting clients and ensuring meeting room is prepared.
·    Managing incoming post, outgoing correspondence, and recorded deliveries.
·    Liaising professionally with clients and suppliers.
Secretarial & Administrative Support:
·    Providing secretarial support to the Director and team.
·    Preparing letters, documents, and general correspondence with a high typing speed.
·    Diary management and arranging meetings using Outlook.
·    Taking meeting notes/minutes when required.
·    Maintaining accurate electronic and paper filing systems.
·    Scanning, filing, and organising client documentation.
·    Updating internal records, databases, and administrative systems.
·    Setting up and maintaining spreadsheets and databases.
·    Supporting the smooth day-to-day running of the office.
·    Maintenance of office equipment and general office upkeep and tidiness.
·    Secretarial cover and working with other Secretaries/Admin staff and Office Manager to achieve goals.
Client Administration:
·    Assisting with the administration of limited company client affairs.
·    Maintaining client records and ensuring information is accurately updated in real time.
·    Assisting with the receipt and organisation of client records and documentation in real time.
·    Supporting administrative requirements relating to Companies House and HM Revenue & Customs in real time.
About You
Our client is looking for someone who:
·    Has previous experience in a secretarial or administrative role (ideally within a professional services environment).
·    Has excellent written and verbal communication skills.
·    Has a professional and friendly telephone and front-of-house manner.
·    Is highly organised with strong attention to detail.
·    Can prioritise workloads and manage multiple tasks effectively.
·    Is confident working independently while also contributing positively to a small team.
·    Has excellent IT skills, including Microsoft Word, Excel, Outlook, and databases.
·    Is numerate and comfortable working with spreadsheets and systems.
·    Understands the importance of confidentiality, data protection, and handling sensitive information.
·    Is reliable, punctual, trustworthy, and professional.
·    Possess a strong work ethic and enjoy working to tight deadlines using own initiative with the ability to work on your own.
·    A professional attitude with the ability to adapt to different situations, being calm under pressure.
·    To be flexible and open to change.
·    Work well with others, excellent team player.
·    Experience of managing a high volume of work, providing full secretarial support to the team.
·    Professional appearance.
·    An awareness of the importance of risk management and compliance.
Experience & Qualifications
·    Minimum of 3 years' experience in a secretarial / administrative role and demanding services environment, with 5 years plus experience preferred.
·    Experience within accountancy, finance, legal, or another professional services environment would be advantageous/preferable.
·    Educated to GCSE level (or equivalent) minimum, with grades A-C to include English and Maths, strong IT / written and verbal communication skills at all levels, with an aptitude towards spreadsheets, databases and word processing (Microsoft office). Further qualifications or relevant professional experience would be advantageous.
·    
Working Environment
You will be joining a small, friendly practice where you will work closely with the Director, and wider administration team. The role offers variety, responsibility, and the opportunity to become a valued member of the team.
Telephone support is shared within the administration team, providing a collaborative working environment.