Practice Manager

We are hiring a Practice Manager

If you thrive being hands on, working with a team and building relationships that last then this is the role for you!

Salary: £35K -£40k base + quarterly performance bonus + annual leadership profit share (Target Earnings £42,000-£48,000 with £50,000+ earnings possible for exceptional profitable performance. 

Experience: Ideally 5+ years leading and managing teams, with strong people and operational leadership experience. No chiropractic or healthcare experience required.

Team Size: 12 + and growing

Hours: 40 hours per week. Typically, 3 frontline shifts per week (As an example, 2 mornings and 1 afternoon/evening), with additional cover when needed. Frontline shifts are 07:40–12:20 or 13:40–19:45. Other days are typically 07:40–16:40 and focused on management and leadership.
 

This isn’t a conventional Practice Manager role

We’re looking for a people-first operator and Integrator. The steady hand, the builder, the one who brings clarity, connection, consistency. Someone who can lead a team, understand the numbers, turn priorities into action, and still happily answer the phone, follow up with a potential new client or welcome someone into the practice.

You will lead from inside the operation, typically working around three hands-on Care Advocate/front-desk shifts each week. That keeps you close to our clients, team, systems and pressure points. While leaving protected time to lead people, bring the vision to life, improve the business and execute the plan, making excellence feel effortless. You’ll create the culture that makes clients say, “wow.”

Key Responsibilites

• Lead & Manage People - Recruit, Coach develop and align a high performining, values-driven team around clear roles, scorecards and standards. Onboarding correctly, run effective 1-1s and recognise strong performance and develop leaders.
• Run the Business & Drive Growth - Own the day-to-day operational performance of the practice working closely with the CEO. You will build annual operating budgets, including revenue, payroll, operating costs, capacity assumptions and Adjusted EBITDA targets and translate these into monthly, quaterly targets using KPI's, forecasting and more.
• Integrate Functions - Bring together clinicial, client services, marketingm sales, people, finance and operations. Run effective meetings, maintain scorecards and reporting and oversee key systems and resolve cross-functional issues.
• Deliver Remarkable Client Experiences - Lead a team that delivers warm, responsive and consistently remarkable experience using client feedback, Net promoter score to identify friction and improve our clients journey. 
• Diagnose & Remove Constraints - Spot reoccuring problems early, identify the real cause and create a clear plan to remove it. Assign ownership and follow through.

Why Join Us

• Interaction with CEO/Co-Founders and leadership mentoring from our founder
• Career development training
• Core role in strategy through quarterly and annual planning reviews
• 28 days holiday (inc bank holidays)
• Birthday off on us! (& plenty of team socials)
• Supportive, mission-driven team that changes lives daily
• Leadership mentoring from founder
• Office Perks: Fully funded chiropractic care, Life Insurance (3x salary), Healthcare Cash Plan, Pension and more.

Our Values

We care more about character, ownership and attitude than whether you come from chiropractic or healthcare. We can teach you our systems, terminology and client journey; what is much harder to teach is how you show up, how you treat people and how you respond when things get difficult.

Honesty - Own it. Close the loop.
Your words, actions and commitments line up. You do what you say you will do, take responsibility and communicate clearly. If you miss, you say so early and put it right.

Humility - Be coachable
You care enough to tell the truth kindly, stay open enough to hear it and focus on what is right, not who is right..

Vulnerability — Show up. Be seen. Own the lesson.
You ask for help early, have real conversations and turn mistakes into learning.

Teamwork —One team. Raise the standard.
You put the team above ego, come prepared, be at your best when your best is needed, enjoy a difficult challenge, step up when it matters, protect the standard and care about the collective result.

Fun — Notice the good. Create the joy.
You notice the good, practice gratitude, celebrate wins, bring warmth, humour and energy to help make work somewhere people actually enjoy being.

Courage — Do hard things
You speak up early, face hard things, make decisions, take bold action and hold the standard with care. Results matter, and how you achieve them matters too.

Resourcefulness — Find the constraint. Fix the cause.
You take initiative, diagnose the real block, solve the real problem and leave things better and easier to repeat than you found them.

If this sounds like the role for you - Apply now and we would love to speak to you.