Premium Sales Account Manager

Customer Account Manager - Norwich - Salary Competitive

My client is a prestigious luxury chocolate brand experiencing internal growth, offering you the opportunity to work with one of the most respected names in the market and build relationships with incredible, high-profile brands.

This Customer Account Manager position gives you genuine scope to develop your career whilst networking with premium clients and brands, positioning yourself at the heart of a thriving, prestigious business.

As a Customer Account Manager, you'll have the opportunity to develop winning customer plans that drive sales growth whilst maintaining revenue quality across a portfolio of significant accounts. You'll develop and monitor accurate sales forecasts, manage customer relationships strategically, and create compelling Joint Business Plans that align with both the brand and your customers' objectives. Working cross-functionally across the business, you'll coordinate with internal departments to support new product development launches, manage pricing and product positioning, attend trade and customer events representing the brand to the highest standard, and identify new market opportunities through strong client relationships and competitive analysis—giving you genuine influence, strategic responsibility, and exposure to the full spectrum of account management within a luxury brand environment.

This Customer Account Manager role would suit someone with proven experience of successfully forging and maintaining business relationships, strong customer focus, and the ability to develop consumer-led joint strategies. You'll bring strong commercial acumen with excellent numeracy and analytical skills, solid communication, presentation, and negotiation abilities, and outstanding interpersonal and collaboration skills. Your exceptional time management, firm grasp of revenue management, results-focused attitude, excellent IT skills with project management experience, and proficiency in Microsoft Office and CRM systems will help you thrive, whilst a degree in Business Administration, Marketing, or a related management field would strengthen your application.

Personal Requirements

Essential

• Strong customer focus and relationship-building skills
• Commercial acumen with analytical ability
• Excellent communication, presentation, and negotiation skills
• Outstanding collaboration and interpersonal skills
• Exceptional time management and prioritisation
• Results-focused with problem-solving ability
• Excellent IT skills and Microsoft Office proficiency
• CRM systems experience
• Degree in Business Administration, Marketing, or related field
• Composure under pressure
• Strong attention to detail

Desirable

• Sage Accounts 50 or Business Central experience
• A level in English, Maths, or Economics 

What you'll enjoy as part of the package:

• Competitive salary
• Opportunity to develop within a prestigious luxury brand
• Networking with high-profile, premium clients
• Strategic role with genuine account ownership and influence

My client is a prestigious luxury FMCG brand with a strong reputation for quality, innovation, and excellence. Their commitment to building meaningful customer relationships, their position as a market leader, and their continued growth make them an employer where your commercial expertise will genuinely matter. As a Customer Account Manager, you'll work closely with the Head of Sales, contributing to strategy whilst taking direct ownership of key accounts that define the business's success.

If this Customer Account Manager opportunity sounds like the right next step for you, get in touch with Jade at Select Recruitment today to find out more.