Process and Data Officer

Location:  Hybrid / Kings Hill

Salary/package:  £32,500 per annum

Contract type:  Permanent

Hours: Full time, 37 hours per week

As a Process and Data Officer, you will play a key role within our Managed Services Recruitment Transformation and Systems team, analysing data, producing high-quality reporting and identifying opportunities to improve how we operate. This is an opportunity to make a meaningful impact, with real visibility across multiple business areas.

This role would suit a data-focused professional who enjoys getting into the detail behind reporting, understanding the story behind the numbers and using this to influence decisions and drive improvements.

Recruitment Partnerships is part of Commercial Services Group (CSG), providing recruitment and workforce solutions to Kent County Council and a number of other councils across the country. We deliver high-quality, flexible recruitment services that support public sector organisations with their workforce needs, ensuring efficiency, compliance and exceptional service delivery.

You will play a key role in turning data into insight, helping the Recruitment Managed Services and joint ventures understand performance and identify areas for improvement.

This is a role where strong analytical thinking and clear communication are essential, with responsibility for reporting, data deep dives and influencing operational and strategic decisions.

• Producing regular reports for stakeholders, providing clear insight into business performance.

• Analysing data in detail to understand trends, issues and root causes behind the number.

• Investigating data sources to ensure reports are accurate, meaningful and reliable.

• Developing and improving reporting using Excel and BI tools to present data clearly.

• Working closely with senior stakeholders to understand reporting needs and business objectives.

• Carrying out deep dives into joint ventures and managed services to identify improvements.

• Mapping and reviewing processes to improve efficiency and data quality.

• Supporting the implementation of process changes and reporting on their impact.

• Acting as a key link between data, systems and the wider business.

• Travelling to Joint Venture and partner sites where required to review processes and data in context.

• Provide first-line support via phone, email and live chat in line with agreed SLAs.

• Proven experience in reporting, data analysis or information management.

• Strong analytical skills with the ability to investigate data and understand what sits behind it.

• The ability to build, develop and maintain reports using Excel or BI tools such as Power BI.

• Excellent communication and presentation skills with the confidence to explain data clearly to non-technical stakeholders.

• Strong attention to detail with a focus on accuracy and data integrity.

• A proactive and solutions-focused approach to problem solving.

• The ability to work independently and manage multiple priorities.

• A background in recruitment or managed services would be beneficial but is not essential.

• Salary of £32,500 per annum.

• 25 days annual leave, rising to 27 after four years.

• Birthday Day Off.

• One concessionary day during the Christmas period.

• Pension scheme with 4% employer contribution.

• Life assurance cover.

• Access to Learning & Development opportunities via our CSG Academy.

• Flexible or hybrid working.

• Wellbeing support including EAP, counselling services and occupational health.

• Employee discounts and perks scheme.

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.